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Backup Exec CPS 12d remote servers don't appear in backup group

Posted on 2009-06-30
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Last Modified: 2013-12-01
Working with a reloaded server after a migration. Installed fresh copies of Backup Exec 12d and Backup Exec CPS 12d.

I have two active directory domains connected by a WAN.

From CPS console in domain here, I cannot push install, or recognize the agents on two servers in the remote domain. This was all working in production under 11d, but I had to provision a replacement server for older hardware here that had all this running.

Detail :
Domain #1 is on subnet 192.168.1 and has the server running the CPS console. This will be the one to receive data from the remote servers and run CPS backup jobs. This server is new, has a clean load of Server 2003 Standard, Backup Exec 12d, and Backup Exec CPS agents 12d. It has roles for serving files only. No other software, third party or otherwise is running on it.


Domain #2 is on subnet 192.168.2 and has two remote servers I want to push the CPS agent to, in order run CPS backup jobs from them.

There is a trust relationship between the domains. Both are running active directory integrated DNS. Name resolution works between them.

I ran the CPS push install wizard on the server in domain 1 to try to do this and it could not find the target servers either by name or by IP address. The target servers can be seen in windows explorer from it by either IP address (ex: \\192.168.2.3) or by machine name. (ex: \\icg-wf-server\). I can map drives to them, etc. Clicking Browse to pick a target showed only the machines in the local domain to choose from.

To get around this:
1.       I created a VPN connection on the server running the CPS Console to connect to the other domain.
2.       That gave the CPS console server an IP address from the same subnet as the intended target servers.
3.       After this, the CPS push install wizard was able to connect to the target server and began a push to it.
4.      I was successful with the push install to servers on the other segment. Checking in the services.msc snap-in shows several CPS services running on the remote machines.

I can now see the remote servers in the CPS Services Utility (by IP address) and I can stop and start their CPS services from it.

I still cant get them to appear in the Console in the backup group where I can define backup jobs from them.


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Question by:jn2112
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jn2112 earned 0 total points
ID: 24763149
I resolved this on my own by removing Continuous Protection server  agents from the targets and reinstalling with another push.
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