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XP user can't access shared drive on Windows 2000 Server

Posted on 2009-06-30
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Last Modified: 2012-05-07
Hello Experts,

XP user can't access shared drive on Windows 2000 Server.

Server W2K
Client XP Pro SP3

Server is in it's own workgroup and on a different VLAN.

Client is on W2K3 AD domain.

Firewall rules allow Client to see Server.

Attached is the error message.

Any help will be appreciated.  Thanks.  

Alicia

error.zip
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Question by:Alicia Perillo
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27 Comments
 
LVL 66

Expert Comment

by:johnb6767
ID: 24748688
Looks like they already have a mapping to this server .....

From the workstation....

start>run>cmd

then type.....

'net use'

See what connections are being made to this server.

You can then delete them by using the 'net use j: /del' command. (replace j: as needed of course....
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LVL 12

Expert Comment

by:dlan75
ID: 24748919
Hi,
this is typically a rights problem.
make sure your users have the proper rights to access the share (even in the security tab)
reverify your firewall settings
disable or reconfigure windows firewall or any other antivirus on the server and / or on the workstation
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Author Comment

by:Alicia Perillo
ID: 24749152

Yes, I disconnected his mapping and then tried again but nothing happens i.e. no window for the share and no error msg.

When I try from a different computer with the same username and password it works.
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LVL 12

Expert Comment

by:dlan75
ID: 24749215
look at firewall, antivirus, etc.
to make sure it doesn't come from there, disable everything completely, if then it works, you will know where to look
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Author Comment

by:Alicia Perillo
ID: 24749233
Already disabled FW - user won't be able to try again until tomorrow AM.
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LVL 12

Expert Comment

by:dlan75
ID: 24749247
on both machines?
let us know
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Author Comment

by:Alicia Perillo
ID: 24749260
no on one machine FW and Vscan are running and I can access the share
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LVL 12

Expert Comment

by:dlan75
ID: 24749278
you can access it from the computer with another user? you said it is ok on another computer with the same user, can you try on the machine with another user?
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Author Comment

by:Alicia Perillo
ID: 24749294

can't access the share on the machine with any user
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LVL 12

Expert Comment

by:dlan75
ID: 24749302
even with a domain admin account?
are you sure windows firewall is disabled?
can you access any other shares from that machine?
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LVL 8

Expert Comment

by:Jeff Rodgers
ID: 24749334
Can you ping the server by name?  What about FQDN?

Can you ping the server by ip?  If yes, try opening the share via IP address (i.e.  \\192.168.1.1\sharename)

It could be a dns issue from the client machine?  

Can the client machine access other resources on the network?

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Author Comment

by:Alicia Perillo
ID: 24749344
even with the local administrator account - the server is not part of AD domain - it's in it's own workgroup.

others shares from the same workgroup as the server are accessible.
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Author Comment

by:Alicia Perillo
ID: 24749357
I tried accessing using ip address but no luck.
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LVL 8

Assisted Solution

by:Jeff Rodgers
Jeff Rodgers earned 200 total points
ID: 24749358
Can you "see the share" but not access it?

Is the computer a member of the same workgroup?
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LVL 12

Assisted Solution

by:dlan75
dlan75 earned 200 total points
ID: 24749362
oh ok
well check the rights on the share, I don't see anything else like that, you are probably missing something somewhere (do it again maybe)
0
 

Author Comment

by:Alicia Perillo
ID: 24749368

no can't see the share at all

computer is not in the same workgroup - client is a member of the domain.
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LVL 12

Expert Comment

by:dlan75
ID: 24749378
look into share rights and permissions ! 90% sure your problem comes from there
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LVL 8

Expert Comment

by:Jeff Rodgers
ID: 24749391
But you can see the server though?

What about pinging the server from a command prompt?  
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Author Comment

by:Alicia Perillo
ID: 24749426
everyone has permissions through the share and on the security tab.
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Expert Comment

by:dlan75
ID: 24749441
well sounds weird
you said the server is not on a domain, is the client on a domain?
when you access shares, does it the ask for a username and passord?
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Author Comment

by:Alicia Perillo
ID: 24749510

can ping the server but can't access the share for user's computer

can ping the server and CAN access the share from another computer.

don't think it's share permissions.
0
 
LVL 8

Expert Comment

by:Jeff Rodgers
ID: 24749525
For testing purposes only, try adding Anonymous to the share and then see if you can see it from the client.

Let us know the results.






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Author Comment

by:Alicia Perillo
ID: 24749563
Ok user went home for the evening - will try again tomorrow.
0
 
LVL 4

Assisted Solution

by:asrdias
asrdias earned 100 total points
ID: 24749844
Try the following on the client..

Netsh int ip reset reset.log
netsh int ip delete arpcache
netsh winsock reset
ipconfig /flushdns

Reboot

This will reset your network stack.

Case still the same issue try removing the network client for Microfot networks from you network interface card properties, reboot and add it again.
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Accepted Solution

by:
Alicia Perillo earned 0 total points
ID: 24757540
All,

I tried Netsh solution above by asrdias and it seemed to help - that is, I was then able to access the share from the users machine with the correct user account. Since the client was a domain workstation and the server was not a domain member, but in a separate workgroup, I needed to connect to the share by computername\username and then enter the password.

However, when I logged off/on I was not able to access the share and the message stated the user was locked out.  

I then unlocked the user account on the server using lusrmgr.msc and tried again.  I received the same message every time I tried to logon to the share, stating that the user was locked out.  Each time, I unlocked the account but wasn't able to connect to the share with that account - it kept locking out.  This got me thinking that this might be a user account issue.  So, I created another user with a different name and tried to connect to the share with the new user account.  This worked and seems to be continuing to work now as a mapped drive.

Thanks to all for your help and input.

Alicia

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LVL 4

Expert Comment

by:asrdias
ID: 24758530
Check that computer for virus or other unwanted software just in case.
Some virus use the user names and try to guess passwords to access shares. Conficker is known to do this.

Cheers
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LVL 66

Expert Comment

by:johnb6767
ID: 24760119
Need to find the source of the lockouts.....

Go to the Security Log, and look for the lockout event. There will be a Logon Type Code.

Reference it here for the type of login, as it might be a simple solution....

Logon Type Codes Revealed
http://www.windowsecurity.com/articles/Logon-Types.html
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