Solved

Outlook 2007 continuously losing connection to Exchange server...

Posted on 2009-06-30
5
1,413 Views
Last Modified: 2012-05-07
One user's Outlook 2007 (Vista) is continuously getting the loss of connection to Exchange server error.  All other users are functioning OK--all others are XP Pro. I also noticed an event suggesting checking the exchange mailbox--'conincidentally' this same user was the cause of the event. All other connectivity is functional. What gives?  
0
Comment
Question by:FrankU09
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 24748923
Start with the basics. I would upgrade the NIC driver and watch the connection for a while. If it persists, change the network cable and move to a different port on your switch. Note the port it was on incase it turns out to be bad.

If you are on Exchange 2003, make sure you are runnig SP2.

Let me know what happens.
0
 

Author Comment

by:FrankU09
ID: 24755602
I have upgraded the drivers for the NIC, created new profiles, repaired Outlook 2007.
Interestingly enough, I created the profile on my laptop, and it worked fine--stayed connected and downloaded messages OK.  Changed cables, changed wall jacks--nothing.

I have been pinging the suspect Vista workstation (all other w/s's are XP Pro) and every one in a while it times out or jumps from 1ms to 64ms-115ms.  Could this be the problem?  What would case this--a defective NIC?

I am about to download an Exchange server hotfix for Vista that I just read about.

One last thing.  The same Sony Vista PC can access the exchange server over https fine, but not normally.  Is there any way to down-grade Vista to XP Pro? Boss purchased it because daughter that it was pretty. Hah.
0
 
LVL 25

Accepted Solution

by:
Tony Giangreco earned 500 total points
ID: 24755889
This sounds like a definate problem on the Vista box. If you have a spare nic, that would be my 1st choice. Other possibilities are spyware of anti-virus on the system that is using tons or resources and making Windows timeout.

You can't downgrade Vista. The quickest non-destructive way is to move your data to the server, replace the hard drive, inbstall XP and copy the data back to that  box (now runing XP).

Hope this helps,

TG
0
 

Author Comment

by:FrankU09
ID: 24755996
I also tried to delete and rebuilt the TCP/IP stack.  No go.  The wireless connection has the same problem.  Although it may be the NIC, I don't think so now that we know it doesn't work wirelessly either.  Although it does work wirelessly over https as it did hard-wired. Tried a winsockfix for vista--nothing either.

I am going to take your advice and migrate his data to another drive with fresh XP Pro.  It has to be a Vista issue, becaue all of our other exchange users are OK and they have XP Pro AND his settings work on another XP Pro box with no connection issue.  Thanks for the advice.
0
 

Author Comment

by:FrankU09
ID: 24757228
Turns out the the Microsoft Outlook Exchange Server Hotfix (KB 911829) did the trick.  It stopped the constant disconnect from exchange server issue AND the issue of not being able to reply when using outlook over http (everything else in Outlook over http had worked, just couldn't reply).

This problem was only with Vista workstations.
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question