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Outlook 2003 will not print

Posted on 2009-06-30
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Last Modified: 2012-05-07
I cannot print an email from Outlook 2003.  Nothing happens when I click on either the printer icon or click file/print.  (No Print Dialog or anything)  I can print fine from Word, Wordpad, etc.  I have tried removing and readding the printer, repairing as well as reinstalling Office and doing a system restore.  We have also tried renaming the out1prnt file and starting outlook using the first run in the command line due to some things we found on the internet.  
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Question by:obnetadmin
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Expert Comment

by:walkman48
ID: 24751530
I ran in to this on an hp 2420 what I did was updated the printer firmware and that fixed it. Don't know your printer or if it is for all network printers or even how you are connected but go to the manufactures website and hunt for the latest firmware.

Good luck
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by:Madjax
Madjax earned 100 total points
ID: 24752877
Hi obnetadmin,
Have other users tried to print from that computer? if not, try that and see if problem follows.
If it works with another user, then re-create your windows profile and see if that works. (renaming your folder under c:\Documents and settings\
If you have more computers in your network, try and see if you can print from Outlook on other computers.
 
 
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obnetadmin earned 0 total points
ID: 24754215
We went to try some of these suggestions along with another we found googling the problem and it turned out that it was IE7.  As soon as we uninstalled IE7 and it loaded IE6, Outlook started printing fine.  Thanks for the help...

FYI, If you cannot uninstall IE7 in Windows XP from the Add/Remove Programs list then you can click Start/Run and enter this command to display the uninstall wizzard.

%windir%\ie7\spuninst\spuninst.exe
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Author Comment

by:obnetadmin
ID: 24824850
Well, it seems I have spoken too soon.  A couple of days passed by and his computer started doing the same thing again.  I have done a little more testing and here is what I have found.

-He CAN print Rich Text and Plain Text emails
-He can NOT print HTML emails
-He can NOT print from Internet Explorer
-He CAN print from outlook

This is a Dell network printer.  Uninstalling IE7 to IE6 worked for a few days.  We noticed it doing this soon after we deleted and readded another printer.

Another strange thing I noticed is that Internet Explorer's About screen will not display any information.

Another note to remember is that when I try to print an HTML email it will not even display the printer dialog to select a printer or anything so I do not believe it is an issue with the printer.
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