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subdomain not working internally, but it works externally

I just created a new subdomain for my website and it works externally, but inside my organzation, it doesn't work.  I'm not sure what I'm missing.

http://support.amazingfacts.org     (it forwards people to my support page)

But when I go to it internally, I get an error message, it says "Oops! This link appears to be broken."  I get that in IE and firefox.  I've already created a DNS entry on my domain controller pointing the support to my server, so not sure what's going on, any advice?
I've also configured my firewall to allow all access to that website.

Thanks.
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afacts
Asked:
afacts
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1 Solution
 
rgc6789Commented:
How did you set it up in the DNS? CName or A record?
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afactsAuthor Commented:
I don't remember because I deleted it, should it be cname or a record?
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afactsAuthor Commented:
I just created the Cname again, to point to www.support.amazingfacts.org
but it's still not working. I flushed DNS on the server and on my local PC as well a few times.
still nothing.
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afactsAuthor Commented:
on my server, when I ping www.amazingfacts.org, I get a response back, but when I ping www.support.amazingfacts.org  it says "ping request could not find host www.support.amazingfacts.org.  Please check the name and try again".

So can't figure out why it can't see it?
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rgc6789Commented:
Can you do a ipconfig /all on one of the client machines? Make sure the local dns server is listed for dns queries.
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afactsAuthor Commented:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : dandries
   Primary Dns Suffix  . . . . . . . : amazingfacts.org
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : amazingfacts.org

Ethernet adapter Local Area Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : amazingfacts.org
   Description . . . . . . . . . . . : Astaro SSL VPN Adapter
   Physical Address. . . . . . . . . : 00-FF-06-E5-8E-6D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Win32 Adapter V8
   Physical Address. . . . . . . . . : 00-FF-DA-1B-03-59
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Personal Area Network
   Physical Address. . . . . . . . . : 00-1E-37-99-60-2C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
   Physical Address. . . . . . . . . : 00-1E-8C-91-24-BB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 4:

   Connection-specific DNS Suffix  . : amazingfacts.org
   Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controlle
r
   Physical Address. . . . . . . . . : 00-1C-23-3D-D2-AB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d8a9:c424:c834:3ecc%9(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.100.122(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, June 30, 2009 8:23:39 AM
   Lease Expires . . . . . . . . . . : Sunday, July 05, 2009 8:23:40 AM
   Default Gateway . . . . . . . . . : 192.168.100.1
   DHCP Server . . . . . . . . . . . : 192.168.100.50
   DNS Servers . . . . . . . . . . . : 192.168.100.50
                                       192.168.100.53
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection*:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{DA1B0359-AA07-44A1-82FA-86C21F964
7C6}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : amazingfacts.org
   Description . . . . . . . . . . . : isatap.amazingfacts.org
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{2BDA117B-5F85-42EE-99F9-3ABFB3233
3AF}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\WINDOWS\system32>
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afactsAuthor Commented:
any other thoughts what the problem could be,  I would really appreciate it.
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rgc6789Commented:
You are creating a dns record for both www and non? Are you typing the right one in the browser?
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afactsAuthor Commented:
yes, I created one for both, so it shouldn't matter if I type  http://support.amazingfacts.org
or www.support.amazingfacts.org

Well, either way, externally, when I type http://support.amazingfacts.org
it works fine, it just doesn't work internally and not sure why?
When I type that internally, it just goes directly to our main website, which is www.amazingfacts.org
and the reason why it goes there is because my internal dns points to that IP address.
Now sure what to do next?
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afactsAuthor Commented:
it's working now, the problem was, I needed to point my internal DNS not to my webserver, but to the IP address of where it's being forarded to, and that did the trick.  Thanks for your assistance!
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afactsAuthor Commented:
The problem was that when I setup my internal DNS, I needed to point it to the redirected website, not to my external webserver IP.
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