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Acer Travel Mate 5730 - Power Issues

Posted on 2009-06-30
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Last Modified: 2013-11-17
Hi, i have recently purchased an Acer Travel Mate 5730. If you boot the laptop when connected to the mains power all is ok with the laptop but if your remove the mains supply the laptop within seconds will freeze. I can boot without the mains supply and just battery only and the laptop will boot so far and then again freeze. The points at which it freeze vary during boot up. I have tried several things like disabling all services during boot up and removing most if not all application from the laptop but still it will freeze when the mains power supply is unplugged. I have checked all the drivers and all windows updates and all is up to date. The laptop will work fine in Safe Mode but i have been unable to lacate what that doesnt occurs in safe mode occurs in normal boot.

The laptop was delivered with Windows Vista which i downgrade to XP Pro. I dont know if the issues occured in Vista as it was instantly downgraded. But the laptop is certified/passed for Windows XP and i used the supplied disc to perform the downgrade. I have reset the battery and booted with out the batter. But no difference!!! Any suggestions!!!
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Question by:Ben-KoreIT
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nobus earned 500 total points
ID: 24753214
i believe your battery can be the cause; can you try with a new one?
or simply have a warranty repair /replacement !
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by:Ben-KoreIT
ID: 24763919
Thank you. I have got Acer to accept it as a hardware fault which they are going to investigate. Thanks Ben
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by:nobus
ID: 24764052
tx for the feedback !
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Expert Comment

by:RichardTate
ID: 24876549
I have identical issue.  Acer advised me to do a factory restore which I did, but as soon as I take the TM5730 off mains and onto battery it freezes.  Did you get anywhere with the Acer hardware repair - and if so what did they advise was the cause of the issue and what was the solution ?
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Author Comment

by:Ben-KoreIT
ID: 24877290
Hi Richard, the laptop was returned under warranty and the motherboard was replaced. When i recieve the laptop i then experiance other issues around the keyboard. I then returned to my supplier and asked for a refund and it was not acceptable. I have since purchased a TM5720 and it has work no problems. The supplier is a distructor for Acer only and has never experiance this issue and all other laptop purchased from then have work brilliantly.
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Expert Comment

by:RichardTate
ID: 24877317
Ben
Thanks for your reply.  Acer have today advised me to return the laptop as DOA (Dead on Arrival) with a view to getting it replaced.  The Acer Rep for my Distributor has seen this exact issue before.  If you like to email me richard@ibts.co.uk that would be helpful as I would like to share my experience with you.
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