How to use remote VNC into wyse viance terminal

Posted on 2009-06-30
Medium Priority
Last Modified: 2013-11-30
I am configuring about 150 wyse viance terminals.  I have the terminals configured to use xendesktop and I am using BGinfo for the back to show the connection information on the xendesktop background.  My problem that I am having is how can I easily have information show for the user to tell our helpdesk the wyse device information so that they can remote in using the builtin vnc client.  Right now I cannot think of any easy way to get the remote information to show to the use easily.  How are others doing this.  Thanks,
Question by:PtFirst
  • 2
  • 2
LVL 14

Expert Comment

ID: 24759635
We have VNC running within our XenDesktop sessions.  We also use BGInfo.  Our helpdesk is instructed to ask for the hostname displayed within BGInfo, which is the hostname of the user's XenDesktop session.  So the only difference is that we initiate the connection from within the user's XenDesktop session.  Works wonderfully well for us.

Author Comment

ID: 24796116
My major problem that I am having with the wyse viance clients is that the terminal name is not registering within DNS correctly.  Therefor I am unable to VNC directly into the box.  Does someone have an idea why the terminal names are not registering within DNS.  Thanks for your help.
LVL 14

Expert Comment

ID: 24868726
How are the names registering?

Accepted Solution

PtFirst earned 0 total points
ID: 24869961
The names were registering with LWT.  It turns out there is a bug with the wyse viance software that is causing this.  To fix the issue we had to manually set a device name and the name then registered appropriatly within DNS.
LVL 74

Expert Comment

by:Glen Knight
ID: 34700293
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.

Featured Post

Train for your Pen Testing Engineer Certification

Enroll today in this bundle of courses to gain experience in the logistics of pen testing, Linux fundamentals, vulnerability assessments, detecting live systems, and more! This series, valued at $3,000, is free for Premium members, Team Accounts, and Qualified Experts.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Remote Desktop Shadowing often has a lot of benefits. When helping end users determine problems, it is much easier to see what is going on, what is being slecected and what is being clicked on. While the industry has many products to help with this,…
Let’s list some of the technologies that enable smooth teleworking. 
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
From store locators to asset tracking and route optimization, learn how leading companies are using Google Maps APIs throughout the customer journey to increase checkout conversions, boost user engagement, and optimize order fulfillment. Powered …

597 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question