installing old print drivers

installing HP Laser 2200dtn printer remotely and keep getting error message "Unable to install printer. Operation could not be completed (error 0x000003eb)   I have in the past installed the printer and had not problem.  its connected by USB cable.  Second question - what is the proper port when using USB connections
BooThumpAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Diesel79Commented:
You probably need to clear your old print drivers from the machine you are trying to install it on. Make sure none of your old installs for this printer are still present - if so delete them. Once that is completed either reboot or restart your print service from the services console. After that go to you printers and in empty space right click. A menu will pop up with "server" - choose this option. From here if there are no printers installed that are currently using the driver you should be able to delete the current driver. After you do this the printer will probably install fine.

As far as your port question goes, usually they will pop up as either USB001 etc. You shouldn't really have to do much with this because it should detect where the printer is installed?  Sometime old drivers will create havoc for you, sounds like that is what you have going on.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
BooThumpAuthor Commented:
thanks
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.