Windows no disk error exception processing message c0000013 parameters 75b6bf7c

Posted on 2009-06-30
Last Modified: 2012-05-07
My wife downloaded softare from amazon and now this no disk error message keeps poping up periodically.  I can cancel it 3-4 times and it goes away but it's getting annoying.  Any ideas how to fix it.  I downloaded Hjackthis and have attached the log report but i was unable to recognize anything wrong.
Logfile of HijackThis v1.99.1
Scan saved at 9:54:22 PM, on 6/30/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Running processes:
I:\Program Files\Creative\Shared Files\CTAudSvc.exe
I:\Program Files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe
I:\Program Files\Bonjour\mDNSResponder.exe
I:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
I:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
I:\Program Files\Java\jre6\bin\jqs.exe
I:\Program Files\Maxtor\Sync\SyncServices.exe
I:\Program Files\McAfee\SiteAdvisor\McSACore.exe
I:\Program Files\McAfee\MPF\MPFSrv.exe
I:\Program Files\McAfee\MSK\MskSrver.exe
I:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
I:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdsrv.exe
I:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
I:\Program Files\Dell Support Center\bin\sprtsvc.exe
I:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe
I:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
I:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
I:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
I:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
I:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE
I:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe
I:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
I:\Program Files\McAfee\Anti-Theft\McPvTray.exe
I:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
I:\Program Files\Pure Networks\Network Magic\nmapp.exe
I:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
I:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
I:\Program Files\Roxio\Media Experience\DMXLauncher.exe
I:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
I:\Program Files\Maxtor\ManagerApp\msssort.exe
I:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe
I:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
I:\Program Files\Dell Support Center\bin\sprtcmd.exe
I:\Program Files\Java\jre6\bin\jusched.exe
I:\Program Files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe
I:\Program Files\HP\HP Software Update\HPWuSchd2.exe
I:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
I:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
I:\Program Files\Belkin\Network USB Hub Control Center\Connect.exe
I:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
I:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
I:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
I:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
I:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
I:\Program Files\iPod\bin\iPodService.exe
I:\Program Files\iTunes\iTunesHelper.exe
I:\Program Files\Internet Explorer\iexplore.exe
I:\Program Files\Internet Explorer\iexplore.exe
I:\Program Files\RegCure\regcure.exe
I:\Program Files\Internet Explorer\iexplore.exe
I:\Program Files\Internet Explorer\iexplore.exe
I:\Program Files\Internet Explorer\iexplore.exe
I:\Documents and Settings\Chris\Desktop\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - I:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - i:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - I:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - I:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - I:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - i:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - I:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - I:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - I:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - I:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - i:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [ehTray] I:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE I:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [IAAnotif] I:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
O4 - HKLM\..\Run: [CTDVDDET] "I:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [VolPanel] "I:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe" /r
O4 - HKLM\..\Run: [AudioDrvEmulator] "I:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "I:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] I:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "I:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [mcagent_exe] "I:\Program Files\\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [McENUI] I:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [McPvTray] I:\Program Files\McAfee\Anti-Theft\McPvTray.exe
O4 - HKLM\..\Run: [nmctxth] "I:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "I:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [ISUSPM Startup] I:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "I:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxWatchTray] "I:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [DMXLauncher] "I:\Program Files\Roxio\Media Experience\DMXLauncher.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "I:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [mssSort] "I:\Program Files\Maxtor\ManagerApp\msssort.exe"
O4 - HKLM\..\Run: [mxomssmenu] "I:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe"
O4 - HKLM\..\Run: [MaxMenuMgr] "I:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [dscactivate] "I:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "I:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SunJavaUpdateSched] "I:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [AmazonGSDownloaderTray] I:\Program Files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe
O4 - HKLM\..\Run: [HP Software Update] I:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R800] I:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2J1.EXE /P23 "EPSON Stylus Photo R800" /O6 "USB003" /M "Stylus Photo R800"
O4 - HKLM\..\Run: [McAfee Backup] "I:\Program Files\McAfee\MBK\McAfeeDataBackup.exe"
O4 - HKLM\..\Run: [QuickTime Task] "I:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "I:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [swg] I:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] I:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupportCenter] "I:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - Startup: Belkin Network USB Hub Control Center.lnk = I:\Program Files\Belkin\Network USB Hub Control Center\Connect.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = I:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = I:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://I:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - I:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: i:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - 
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - I:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - I:\Program Files\Common Files\Pure Networks Shared\Platform\puresp4.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - i:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - I:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O23 - Service: Amazon Download Agent - - I:\Program Files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - I:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - I:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - I:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - I:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - I:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - I:\Program Files\Creative\Shared Files\CTAudSvc.exe
O23 - Service: Intel(R) Quick Resume technology (ELService) - Intel Corporation - I:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - I:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
O23 - Service: Google Software Updater (gusvc) - Google - I:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HASP License Manager (hasplms) - Aladdin Knowledge Systems Ltd. - I:\WINDOWS\system32\hasplms.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - I:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - I:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - I:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - I:\Program Files\Java\jre6\bin\jqs.exe" -service -config "I:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)
O23 - Service: Maxtor Service (Maxtor Sync Services) - Seagate Technology LLC - I:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: MBackMonitor - McAfee - I:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - I:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - I:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - i:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - I:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - i:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - I:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - I:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - I:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: SQL Server FullText Search (MSSQLSERVER) (msftesql) - Unknown owner - I:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe" -s:MSSQL.1 -f:MSSQLSERVER (file missing)
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - I:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: SQL Server (MSSQLSERVER) (MSSQLSERVER) - Unknown owner - I:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sMSSQLSERVER (file missing)
O23 - Service: SQL Server Analysis Services (MSSQLSERVER) (MSSQLServerOLAPService) - Unknown owner - I:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdsrv.exe" -s "I:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\Config (file missing)
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - I:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - I:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - I:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - I:\Program Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - I:\Program Files\Common Files\Sonic Shared\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - I:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - I:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - I:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - I:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SQL Server Agent (MSSQLSERVER) (SQLSERVERAGENT) - Unknown owner - I:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\SQLAGENT90.EXE" -i MSSQLSERVER (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - I:\Program Files\Common Files\SureThing Shared\stllssvr.exe

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Question by:Bama_Smitty

Accepted Solution

Ahmed Ezzat AbuRaya earned 500 total points
ID: 24751426
Check this and tell me if it works :)

I'll be happy to suggest something else if it didn't :)
LVL 92

Expert Comment

ID: 24752034

Author Closing Comment

ID: 31598631
thanks.  it clicked after reading the article what was wrong.

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