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I cant uninstall Trend Micro Internet Security 2009

Posted on 2009-06-30
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Last Modified: 2013-11-22
Hi Guys, im trying to uninstall trend micro however the uninstalling keeps failing saying that the process was inturrupted. ive tried using TISTOOL, PCCTool, and TISSuprt after the standard methods of uninstallation didnt work. has anyone got any ideas? i'd like to keep registry editing as a last resort.

im using a laptop with vista home prem and SP2

cheers :)
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Question by:beefstu123
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8 Comments
 
LVL 18

Expert Comment

by:Rartemass
ID: 24751592
Have you tried uninstalling from Safe Mode?
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LVL 2

Author Comment

by:beefstu123
ID: 24751747
uninstallations dont really work in safe mode as the installer service is disabled.  
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LVL 18

Expert Comment

by:Rartemass
ID: 24751818
you should be able to start the service from running services.msc
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LVL 15

Expert Comment

by:xmachine
ID: 24751868
Hi,

1) Try to repair it from Add/Remove Programs or run the installation again to override any corrupted files/registry keys, then uninstall it normally.

OR

2) Try to set the startup type of all Trend Micro services to DISABLED, reboot, then try to uninstall it again.
 
OR

3) Use "Trend Micro Support Diagnostic Toolkit" to automatically collect the different log files then submit them Trendmicro support to troubelshoot the uninstallation failure.  

http://esupport.trendmicro.com/Pages/How-can-I-generate-the-debug-logs-from-my-2009-Trend-Micro-Home-and-Ho.aspx

http://esupport.trendmicro.com/consumer/srfstep1.aspx
0
 
LVL 3

Expert Comment

by:silganit
ID: 24754640
Go to
C:\Program Files\Trend Micro\Internet Security\TISTOOL.exe
and go to the uninstall tab
This program will remove it for you when the uninstall fails from the control panel.
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LVL 16

Expert Comment

by:warturtle
ID: 24767783
Try the RevoUninstaller:

http://www.revouninstaller.com/

Hope it helps.
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LVL 2

Accepted Solution

by:
beefstu123 earned 0 total points
ID: 24791343
its all fixed now, i got a removal tool from trend.  the installer service cannot be started in sfae mode....as is it disabled, i cannot be enabled. i had already tried the other methods except the program suggested by warturtle, however i dont download third party uninstallers as i havent had a good run with them in the past.  thanks for all ur comments and help. have a good one :)

cheers
0
 

Expert Comment

by:cisqotek
ID: 25501708
hey beefstu123 how or what did you use to fix your problem im haveing the same problems and am about to go nuts
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