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I cant uninstall Trend Micro Internet Security 2009

Hi Guys, im trying to uninstall trend micro however the uninstalling keeps failing saying that the process was inturrupted. ive tried using TISTOOL, PCCTool, and TISSuprt after the standard methods of uninstallation didnt work. has anyone got any ideas? i'd like to keep registry editing as a last resort.

im using a laptop with vista home prem and SP2

cheers :)

Rartemass

Have you tried uninstalling from Safe Mode?

beefstu123

ASKER

uninstallations dont really work in safe mode as the installer service is disabled.

Rartemass

you should be able to start the service from running services.msc

xmachine

Hi,

1) Try to repair it from Add/Remove Programs or run the installation again to override any corrupted files/registry keys, then uninstall it normally.

OR

2) Try to set the startup type of all Trend Micro services to DISABLED, reboot, then try to uninstall it again.

OR

3) Use "Trend Micro Support Diagnostic Toolkit" to automatically collect the different log files then submit them Trendmicro support to troubelshoot the uninstallation failure.

http://esupport.trendmicro.com/Pages/How-can-I-generate-the-debug-logs-from-my-2009-Trend-Micro-Home-and-Ho.aspx

http://esupport.trendmicro.com/consumer/srfstep1.aspx

silganit

Go to
C:\Program Files\Trend Micro\Internet Security\TISTOOL.exe
and go to the uninstall tab
This program will remove it for you when the uninstall fails from the control panel.

warturtle

Try the RevoUninstaller:

http://www.revouninstaller.com/

Hope it helps.

ASKER CERTIFIED SOLUTION

beefstu123

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cisqotek

hey beefstu123 how or what did you use to fix your problem im haveing the same problems and am about to go nuts