Solved

Arcserve backup job fails

Posted on 2009-07-01
9
1,271 Views
Last Modified: 2012-05-07
I have Arcserve 9.0 build 2020 running on a Windows 2003 Server - I physically changed the Tape drive and tapes but the installation has remained the same

I get the error as per below each time the backup job starts - the same thing happens whether I inventory, quick erase, quick erase plus etc on tapes



----------------------------------
Type               Date                Job      Session  Message
----------------------------------------------------------------------------------------------------

Information        2009/06/29 09:18:14 3155              Reschedule Backup Job for 30/06/09 at 09:05.
Information        2009/06/29 09:17:53 3155              Backup Operation Failed.
Information        2009/06/29 09:17:53 3155     1        Rotation Makeup Job No................. 3
Information        2009/06/29 09:17:53 3155              tapeserverE
Information        2009/06/29 09:17:53 3155              Missed Nodes/Volumes:
Information        2009/06/29 09:17:53 3155     1        Total Files backed up.................. 0
Information        2009/06/29 09:17:53 3155     1        Total Directories backed up............ 0
Information        2009/06/29 09:17:53 3155     1        -- Failed and Canceled status.......... 7
Information        2009/06/29 09:17:53 3155     1        -- Complete and Incomplete status...... 0
Information        2009/06/29 09:17:53 3155     1        Total Volumes to be backed up.......... 7
Information        2009/06/29 09:17:53 3155     1        -- Failed and Canceled status.......... 6
Information        2009/06/29 09:17:53 3155     1        -- Complete and Incomplete status...... 0
Information        2009/06/29 09:17:53 3155     1        Total Nodes to be backed up............ 6
Information        2009/06/29 09:17:53 3155     1        Serial No [Seq 0]...................... 1000032
Information        2009/06/29 09:17:53 3155     1        Total number of sessions............... 0
Information        2009/06/29 09:17:53 3155     1        Media ID............................... 0000
Information        2009/06/29 09:17:53 3155     1        Media Name............................. N/A
Information        2009/06/29 09:17:53 3155     1        Media Pool............................. tapeserverE
Information        2009/06/29 09:17:53 3155     1        Device Group........................... *
Information        2009/06/29 09:17:53 3155              *** Backup Summary for Job ID 3155 ***
Information        2009/06/29 09:17:53 3155              Make up job is submitted successfully.
Information        2009/06/29 09:17:53 3155              Add to make up job - Make up node item : FILESERVER.
Information        2009/06/29 09:17:53 3155              Add to make up list  - Make up all nodes and disks.
Information        2009/06/29 09:17:23 3155              Format <BLANK> as MONDAY (serial # 1000032).
Information        2009/06/29 09:17:23                   Format Successful!
Information        2009/06/29 09:17:23                   Tape Engine finished formatting media.(new name: MONDAY, old name: )
Information        2009/06/29 09:13:44 3155              Format <BLANK> as MONDAY (serial # 1000031).
Information        2009/06/29 09:13:44                   Format Successful!
Information        2009/06/29 09:13:44                   Tape Engine finished formatting media.(new name: MONDAY, old name: )
Information        2009/06/29 09:10:34 3155              Job will be cancelled in 5 minute(s).
Information        2009/06/29 09:10:04 3155              5. <BLANK>
Information        2009/06/29 09:10:04 3155              4. TUESDAY [S/N:1000021,SEQ:1] tapeserverE
Information        2009/06/29 09:10:04 3155              3. WEDNESDAY [S/N:1000025,SEQ:1] tapeserverE
Information        2009/06/29 09:10:04 3155              2. THURSDAY [S/N:1000019,SEQ:1] tapeserverE
Information        2009/06/29 09:10:04 3155              1. MONDAY [S/N:1000018,SEQ:1] tapeserverE
Information        2009/06/29 09:10:04 3155              Please mount one of the following media in device group GROUP1:
Information        2009/06/29 09:10:04 3155              Format <BLANK> as MONDAY (serial # 1000030).
Information        2009/06/29 09:10:04                   Format Successful!
Information        2009/06/29 09:10:04                   Tape Engine finished formatting media.(new name: MONDAY, old name: )

0
Comment
Question by:niallo32
  • 5
  • 3
9 Comments
 
LVL 22

Expert Comment

by:dovidmichel
ID: 24758134
What error?
0
 

Author Comment

by:niallo32
ID: 24760960
Error as in no files backed up
0
 

Author Comment

by:niallo32
ID: 24761444
When I go through setting up a new Backup job through the wizard (previous backup job has been working fine for a few years until I changed the tape drive)

I get the following error message on the second screen of the wizard:

'Backup destination - No device group available'

When I go through 'Device configuration/Tape Library'  and select 'Library Devices' on the left and choose 'auto config'  I can hear the tape drive going through the motions, yet it stops with the following error:

'Automatic drive assignment failed. Operation has not completed successfully'

I can then assign the drive on the right manually and click 'next' twice to finish

Here is the log from it:

----

Type               Date                Job      Session  Message
----------------------------------------------------------------------------------------------------
Information        2009/07/02 09:45:28                   Using quick Initialization [Device:2][DELL    ]
Information        2009/07/02 09:45:28                   Tape Engine is Started.
Information        2009/07/02 09:38:43                   Tape Engine is Stopped.
E8000              2009/07/02 09:37:45                   Critical Error, changer must have at least one changer drive assigned. [Device:2][DELL    PV-124T         0043]
Information        2009/07/02 09:37:45                   Tape Engine is Started.
Information        2009/07/02 09:37:45                   NEW DEVICE 1, [CERTANCEULTRIUM 2       1914]
Information        2009/07/02 09:27:12                   Tape Engine is Stopped.
Information        2009/07/02 09:25:39                   Using quick Initialization [Device:2][DELL    ]
Information        2009/07/02 09:25:39                   Tape Engine is Started.
Information        2009/07/02 09:19:50                   Tape Engine is Stopped.


--------

I then start a backup job wizard and I get the original error

'Backup destination - No device group available'


0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 22

Expert Comment

by:dovidmichel
ID: 24768703
Disable the tape drives and library from within the OS Device Manager, then restart the server.

Now run Device Configuration, make sure the drives are "not" listed under the library. If they are, then select and click Remove, then click Exit to close out.

Now run Device Configuration again and this time it should automatically assign the drives in the correct order.
0
 

Author Comment

by:niallo32
ID: 24770618
Tape drive and Library are already disabled in Device Manager.

I re-enabled then disabled again and restarted.

I went to Wizards/Device Configuration and clicked 'Remove' on the drives underneath Library

This left a Dell PV-124T on the left under 'Library devices' and 'Certrance Ultrium' on the right under 'available devices'

If I click 'next' at this point I get the error - 'This tape library (Dell PV-124T must have a minimum of 1 devices assigned'

I click 'Exit'

I start the 'Device config' wizard again and the exact same thing reoccurs.
0
 

Author Comment

by:niallo32
ID: 24849806
Anyone?
0
 
LVL 10

Expert Comment

by:prashant9885
ID: 25147391
Install windows generic drivers for tape library and tape drive, see if that works
0
 
LVL 22

Accepted Solution

by:
dovidmichel earned 125 total points
ID: 25147548
starting over.

the tape gets formated and then nothing is backed up.
going back to - error as in no files backed up.
 
Set the Job Engine in debug (via Server Admin > Configuration)
and then check the log for additional info.

If that does not help then setup a new test job to backup some local directory.
If that works, try setting up a new job.
0
 

Author Closing Comment

by:niallo32
ID: 31598678
It finally worked - I'm entirely sure why - I uninstalled everything again, software and hardware and followed the solution
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Storage devices are generally used to save the data or sometime transfer the data from one computer system to another system. However, sometimes user accidentally erased their important data from the Storage devices. Users have to know how data reco…
VM backups can be lost due to a number of reasons: accidental backup deletion, backup file corruption, disk failure, lost or stolen hardware, malicious attack, or due to some other undesired and unpredicted event. Thus, having more than one copy of …
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question