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Error when proposing new time for meeting request

Posted on 2009-07-01
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Last Modified: 2013-12-18
I have a user that receives a meeting request in Lotus Notes 8.5 & then opens it up, clicks on the respond drop-down & clicks on Propose New Time. He then receives an error "Object variable not set". When he then clicks OK the Propose Options window opens up & he can continue to propose a new time. How do I get rid of this error message? I haven't been able to reproduce the problem on any other notes client & reinstall at this stage is not an option since he's a difficult user that wants the problem solved.
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Question by:Gijima
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Expert Comment

by:chuckalicious
ID: 24761173
Are all your mailfiles based on the same template? Does this happen to other users if the exact same procedure is followed? Does it happen if you open his mailfile on your computer and try the process (either with your own ID if allowed, or with his ID)?

I haven't tried doing what you are doing without first accepting the meeting. Does the user get the same error if he accepts the meeting, then opens it and proposes a new time?

Lastly, it would be worth, if possible, running the LotusScript Debugger when trying to do this, as when it hits the error the debugger should show you where the problem is, assuming you are comfortable with LotusScript. Note that I think you need deisgner installed to do that.
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Author Comment

by:Gijima
ID: 24761373
Some answers to your questions:
1. All our mailfiles are based on the same template.
2. This hasn't happened to any other user that I'm aware of.
3. I will need to get permission to open his mailfile on my PC since he's a senior IT manager at the company.
4. The user doesn't accept the meeting before proposing a new time, I'll try to have the user accept the meeting 1st & then propose a new time. If this fixes the problem he's going to want to know why he has to do it this way when other users don't. Like I said, he's a difficult user (being an IT manager & all)

I have to admit that I don't know how LotusScript works at all so at this stage that would be a last resort for me, but I'm not unwilling to try it :)
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Sjef Bosman earned 250 total points
ID: 24761564
Problem could be related to:
- database error (database corrupt)
- design error in a form (e.g. a form can get corrupt)
- wrong preferences

If it happens to only that person, try File/Application/Replace Design, and select the server's mail template.
If that doesn't help, try a compact.
If it still happens, do a Fixup, and then the Replace Design again (won't hurt)
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Assisted Solution

by:chuckalicious
chuckalicious earned 250 total points
ID: 24761632
Yup, if it's just happening to him, it's most likely specific to his database. Do as sjef says and ensure the database design itself is correct.

I would still be inclined to try the same process on a different PC/Notes install with his ID and mailfile. This would rule out any PC/Client install specific problems, which I have experienced many times in the past.

If the process works using his ID and mail file on a different PC, try deleting the bookmarks.nsf file and the cache.ndk file from his Notes Data directory and then try again (note it's best to simply move the bookmarks.nsf file so you don't loose anything!).
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by:Sjef Bosman
ID: 24761877
Could be the cache indeed!  

PS isn't it "lose" ??
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Expert Comment

by:chuckalicious
ID: 24761901
Yes sjef, it is, although I wasn't aware spelling was under scrutiny on this board :)
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Expert Comment

by:Sjef Bosman
ID: 24762112
LOL Yes sorry, it's (and not "its") a nasty habit of mine. I also think that we'd better stick to standard English here instead of business English and als its (and not it's) dialects. The number of times I see the "its" mistake, mostly from native English speakers... Oh, and one of my favourite examples of business "English" is this: a Frenchman and an Italian guy were having a lively discussion in English, and the Englishman who stood next to them couldn't understand a single word!

Anyway, I'd really appreciate it if you correct me when I make a mistake!! Not the obvious typo, but the more serious ones.

PS You could add some info to your EE-profile, so we know whom we're dealing with...
PS2 Sorry Gijima for the off-topic discussion here :-))
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Author Comment

by:Gijima
ID: 24762144
Not a problem sjef. Thanks everyone for all the suggestions. I'll try them out once the user is available & update if any of them solved the problem.
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Author Closing Comment

by:Gijima
ID: 36953980
I apologize for the long delay, the user has now retired & no one else experiences this problem. But I'm pretty sure your solutions would have worked. Thanks guys.
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