New users no in gal list

i know there are a few posts here but i can seem to get this working

if i login with owa the users show up but in outlook 2007 they arent there.

i have tried updating the outlook but still the users arent there
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JohnmenZConnect With a Mentor Commented:
Try creating a new Outlook profile and see if user appears on GAL?
JohnmenZConnect With a Mentor Commented:
"Cached Exchange mode" sometimes will cause problem as well, try turning off the "Cached Exchange server" mode.
SubsunConnect With a Mentor Commented:
In OWA you are looking at the GAL and in outlook you are looking at OAB. An OAB data is periodically regenerated (once a day by default at the time of online maintenance). File Distribution Service picks up new or updated files on its own schedule (by default it polls share for changes every 8 hours).

Or use the following PS command to update the OAB manually.

Update-OfflineAddressBook "Default Offline Address Book"

This will force update the OAB.

Refer the article for details
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ash2428Author Commented:
seems to work if i run it with cached mode off but as soon as i put it back on they arent there

Subsun has given you the answer here
ash2428Author Commented:
managed to sort it out with all the answers
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