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New users no in gal list

Posted on 2009-07-01
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Last Modified: 2012-05-07
i know there are a few posts here but i can seem to get this working

if i login with owa the users show up but in outlook 2007 they arent there.

i have tried updating the outlook but still the users arent there
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Question by:ash2428
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6 Comments
 
LVL 5

Accepted Solution

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JohnmenZ earned 334 total points
ID: 24752615
Try creating a new Outlook profile and see if user appears on GAL?
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Assisted Solution

by:JohnmenZ
JohnmenZ earned 334 total points
ID: 24752618
"Cached Exchange mode" sometimes will cause problem as well, try turning off the "Cached Exchange server" mode.
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LVL 40

Assisted Solution

by:Subsun
Subsun earned 166 total points
ID: 24752658
In OWA you are looking at the GAL and in outlook you are looking at OAB. An OAB data is periodically regenerated (once a day by default at the time of online maintenance). File Distribution Service picks up new or updated files on its own schedule (by default it polls share for changes every 8 hours).

Or use the following PS command to update the OAB manually.

Update-OfflineAddressBook "Default Offline Address Book"

This will force update the OAB.

Refer the article for details
http://msexchangeteam.com/archive/2006/11/15/431502.aspx
http://msexchangeteam.com/archive/2006/10/16/429204.aspx
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Author Comment

by:ash2428
ID: 24752678
seems to work if i run it with cached mode off but as soon as i put it back on they arent there

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LVL 25

Expert Comment

by:kieran_b
ID: 24752872
Subsun has given you the answer here
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Author Closing Comment

by:ash2428
ID: 31598684
managed to sort it out with all the answers
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