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Exgange not working?

Having had our broadband service down for a couple of days, we thought it was all resolved when the service was restarted. However, we find that although we can browse the internet, and access all files on our local server, we canot send or receive e-mails. We are using POP3 connections, but I cannot see how to check what is going off.
Neither can we access our exchange server (2003SBS by the way) remotely.
Ho can I trap where the problem lies? The outlook clients connect to the mail boxes, but when we try to send, the message bounces back saying :-

Your message did not reach some or all of the intended recipients.
The following recipients could not be reached
user@domain.co.uk
There was a SMTP communication problem with the recipients email server
Please contact your system administrator
<domainname.co.uk #5.5.0 smtp;550
<user@domainname.co.uk> no such user here>

This reports an SMTP error, but as we are using POP3 connections..............
Does anyone have any ideas? This is now urgent as we have been down for a couple of days now.
Many thanks.
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nigelbeatson
Asked:
nigelbeatson
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2 Solutions
 
Glen KnightCommented:
Have you changed ISP or have your ISP changed any settings?
Run through the Connect to Internet wizard in Server Managers todo list and just check all the settings are correct.

You are probably using SMTP to send your e-mails out of SBS and POP3 to collect them?
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Alan HardistyCommented:
Check your IP address on www.whatismyip.com and see if the IP Address you are expecting to see if the one listed.
It may be that your ISP has inadvertently given you a different IP address and this would be why you are having problems.
Check your domain on http://www.mxtoolbox.com/ to see what IP's are listed for your mail.
When you say you are using POP3 connections, is this POP3 from your own server, or POP3 on the server to collect mail?
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nigelbeatsonAuthor Commented:
We have just changed our telephone service provider and there has been a problem on our broadband line. I am usnure as to whether they could have changed any settings, but what could they change that would prevent us from sending e-mail? Yes, you are correct we do send by SMTP and collect by POP3.
We can only receive internal e-mails.
I will run the Internet Connection wizard, and let you know what happens.
Many thanks.
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Glen KnightCommented:
They could have changed a number of things, if they are also who you forward SMTP to then this will be different, run through the Connect to the internet wizard using the links alanhardisty sent you to determin the correct settings and complete the wizard.
This should resolve it.
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Glen KnightCommented:
Even just the incorrect settings in the DNS part will stop it from working.
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nigelbeatsonAuthor Commented:
I have run the internet connection wizard again, and all seems in order. When we run the syncronise util, I can see in the event log that it completed OK. However, as soon as we send an e-mail from our outlook client, we still get the same arror message when the email bounces back.
Any ideas?
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Glen KnightCommented:
Did you change the settings in your internet connection wizard to match your new ISP settings?
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Alan HardistyCommented:
When you say you have just changed your 'telephone service provider', do you mean your Internet Service Provider?
If you changed the telephone service provider, then you may have lost your Internet Connection.
If the ISP, then you may have your mail being sent out using Smart Hosts on your default SMTP Connector and you will need to change the Smart Host to your new ISP's Mail server.
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deroodeCommented:
Have you configured the new SMTP server that your new ISP gave you, or are you still using the old one from your old ISP? Your old ISP will not (and should not) relay mail from your new IP, and should tell your with an informative error message (e.g. couldn't relay for you), but can also repond with a generic error message (like user@domain doesn't live here)
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Glen KnightCommented:
As per: >>"They could have changed a number of things, if they are also who you forward SMTP to then this will be different, run through the Connect to the internet wizard using the links alanhardisty sent you to determin the correct settings and complete the wizard. This should resolve it."

>>"We have just changed our telephone service provider and there has been a problem on our broadband line"
When you change telephone provider you also change your ISP (change in contract of telephone provider normally means cancelation of ISP service??)

You will need to know your external DNS settings primary and secondary, if you don't know these you should be able to get them from your ISP, or even from your ADSL router?
You will also need to know what SMTP host you need to send your mail to, again your new ISP should be able to provide these for you.

When you run through the Connect to the internet wizard enter these details.
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nigelbeatsonAuthor Commented:
We have just changed our telephone service provider. Unfortuantely our broadband service went down at the same time. It may just be coincidence, but the line has now been repaired. We have not changed our ISP, and our static IP address should be the same. However, as we collect via POP3, how does the IP address of our server affect this operation? I noticed within the internet connection wizard that there was an option to choose between using our ISP mail server, which is currently set to, ie mail.domainname.co.uk, and using DNS. Would it benefit us to use DNS instead of our ISP's mail service? (for sending).
In addition, the mail message bounces back pretty much straight away, so if we are using our ISP, would this not take a few minutes to determine there was a send issue, whilst it was sat in the queue waiting to sync?
Is there a way we can actually see what is happening when a message is sent? Nothing particularly interesting in the event log.
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Glen KnightCommented:
Can you post an NDR?
Collecting is different to sending, you will probably collect from a POP3 service and then send via SMTP can you telnet to your SMTP server? follow instructions here for testing an SMTP connection via. telnet http://support.microsoft.com/kb/153119
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Alan HardistyCommented:
If you have changed phone line providers, you will lose your broadband service (assuming this is what you use).
Have you got internet access?
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nigelbeatsonAuthor Commented:
exapmple of NDR

Your message did not reach some or all of the intended recipients.

      Subject:      test
      Sent:      01/07/2009 13:10

The following recipient(s) could not be reached:

      nigel@smartcomputers.co.uk on 01/07/2009 13:10
            There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.
            <styleww.co.uk #5.5.0 smtp;550 <nigel@smartcomputers.co.uk> No such user here>
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nigelbeatsonAuthor Commented:
We do have an internet service and connection is OK.
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Glen KnightCommented:
can you test connection to your mail.yourdomain.co.uk using the instructions in the link I posted earlier, do you get a connection?
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Glen KnightCommented:
to what ever this actually reads as >> "which is currently set to, ie mail.domainname.co.uk"
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Alan HardistyCommented:
Have you run the tests in my earlier posting?  Especially to check what your IP address is?
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nigelbeatsonAuthor Commented:
I can telnet into our ISP mail service OK, but that is not reaching our local exchange server. I s there any way we can establish what is going of here?
Many thanks.
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Glen KnightCommented:
Check your MX record matches your IP address as per alanhardisty tests posted earlier.
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nigelbeatsonAuthor Commented:
I am a litte confused! I have 2 IP addresses that a seem to think are relevant. 1 is the IP related to our domain name, ie our ISP mailbox where all of our e-mails arrive, and also the Static IP of our local server, provided by the ISP. When sending mail, it too goes through our ISP, so I do not understand what relevance any changes of our static IP would make? When I check the domain name in http://www.mxtoolbox.com/, it resolves to our ISP mail account. I cannot see any indication as to what our local static IP address should be. Mail is not delivered to our local IP address, as we collect via POP3.
I apologise for missing the point, perhaps you could advise me.
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Alan HardistyCommented:
Can you test the connection to your ISP's mail server using telnet on port 25?
Start, Run, CMD (enter)
telnet mail.yourisp.com 110
http://support.microsoft.com/kb/187785 
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Glen KnightCommented:
I think we have all probably got as little confused.
So your SMTP Connector is set to send to mail.yourdomain.co.uk? Is this hosted by your ISP or a third party?

If it's a 3rd Party have they got the right IP address to accept mail from? This would be your public IP address?  Are you able to browse to your public IP address? http://publicIP/  also you mentioned you are not able to get access to your server remotely, which functions are you trying to use? Do you have an A record somewhere that is pointing to an IP address that has possibly changed?

You can receive mail OK and this is done by POP3 so lets ignore this for now.

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Glen KnightCommented:
>> "can you telnet to your SMTP server? follow instructions here for testing an SMTP connection via. telnet http://support.microsoft.com/kb/153119"
did you do this?
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nigelbeatsonAuthor Commented:
Yes, I can telnet in to my ISP mail service. ie our mail service is hosted by our ISP, we just use POP3 to collect from the mail boxes hosted there. Should we use this same service to send mail through? It is currently set to this, but I noticed an option to use DNS instead? Should I try this?
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Glen KnightCommented:
Try DNS and see what results you get that may help to identify where the problem is
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Glen KnightCommented:
Oh hold on just re-read your last post, are you collecting form Exchange via POP3 on the client side and then sending via SMTP?

Can you check under connectors in Exchange System Manager for a POP3 connector?

Can you also check in Exchange System Manager for Administrative Groups > First Administrative Group > Servers > protocols > SMTP is the SMTP Virtual Server started?
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Glen KnightCommented:
if you browse to your exchange server using OWA http://internalservername/exchange can you login and send/receive e-mail from here?
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nigelbeatsonAuthor Commented:
Hi
We cannot receive or send e-mail externally. We have our ISP which is tiscalli, who provides us with a static IP address, and internet connection, we also have a third party who hosts our domain name and mail services. Our mail sits at our mail service provider until our exchange server syncs and collects it. I did not configure the server intially, but we are currently using POP3 to collect from our mail service mail.styleww.co.uk, and again, when running the Internet connection wizard, I see that mail is set to be sent out via the same 3rd party mail service, ie mail.styleww.co.uk.
I mentioned that when I run the sync uitility, I noticed that we get an entry in the evnt log that confirmsit has synced OK, however, nothing arrives.
When an external user tries to access exchange via a browser, the login form does not appear. I cannot ping our static IP address.
Hope this helps.
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Alan HardistyCommented:
www.whatismyip.com - is this the IP that it used to be that was there before your line went down?
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nigelbeatsonAuthor Commented:
i have just tried to connect to exchange usin a browser on a local workstation, and we get the logon form. However, when I try to log in I get the following error message.

HTTP/1.1 503 Service Unavailable

Does this help
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Glen KnightCommented:
Is the information store mounted?
Check in services.msc for any service that is set to automatic and make sure it is started.
Can you also check in Exchange System Manager for Administrative Groups > First Administrative Group > Servers > Information Store and make sure it is mounted?
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nigelbeatsonAuthor Commented:
I am sorry, our messages crossed.
Unfortunately, the person responsible for this did not record this information, so I do not know what it used to be. Can anyone tell me why this is so significant, as mail is sent and received via our 3rd party mail service, we do not receive mail directly?
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Alan HardistyCommented:
Your ISP may be only allowing your mail to / from a specific IP address.  If that has changed, then flow to and from may be stopped.
Please check with your ISP.
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nigelbeatsonAuthor Commented:
All services that are listed as automatic are started. The information store is mounted
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Glen KnightCommented:
Are fast2hosts your mail/web hosting service?
Contact them and find out what IP they have configured.
Find out what your IP address is (tools above) and make sure they have the right record.
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Alan HardistyCommented:
Check the IP address used by your Mail Host to send / receive mail - they may have a different IP to the one you currently have.
It would explain loads if the IP has changed and they restrict to an IP.
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nigelbeatsonAuthor Commented:
I have spoken with our mail service host and they confirm that the connection is not IP specific. It connects directly to mail.styleww.co.uk.
Does the afct that we cannot connect locally using our localipaddress/exchange help. The form appears but then the error -  HTTP/1.1 503 Service Unavailable.
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Alan HardistyCommented:
Is your IP address from www.whatismyip.com 146.101.148.3
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Alan HardistyCommented:
Or 146.101.148.152 ?
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Glen KnightCommented:
check this document for the 503 error: http://support.microsoft.com/?id=829167
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nigelbeatsonAuthor Commented:
no is is 80.45.15.236
This is the IP address provided by our ISP obtained by www.whatsmyipaddress.com
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Glen KnightCommented:
Follow the document posted to resolve the IIS issues, this *MAY* be what is causing your problem
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Glen KnightCommented:
This may be a silly question but have you tried a simple restart of the server just to restart all the services etc.
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Alan HardistyCommented:
demazter : I see two problems here - inbound email and outbound email.  They may well be related, but are potentially separate.  Should we work together to tackle one problem at a time and then once one problem is resolved, we work on the other together.
I will hold off until the IIS suggestion has been followed and ruled in / out, but it might be worth pooling resources to get this resolved by looking at one problem at a time.  What do you think?
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Glen KnightCommented:
I agree. It sounds like it should be working but with this IIS issue it may well be causing the problem.
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Alan HardistyCommented:
No problems - gooooood idea on a restart - I'll monitor and wait to see if anything useful happens.
Nigel - please keep the feedback coming.
Thanks
Alan
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nigelbeatsonAuthor Commented:
Yes I have restarted several times. I will look at the ISS first and get back to you. I also noticed some error messages relating to avg, and I am going to re install this also.
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Glen KnightCommented:
Thanks Nigel, AV software can cause a miriad of problems with Exchange/IIS etc.
It may be worth uninstalling it completely just to eliminate that as the issue.
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nigelbeatsonAuthor Commented:
I dont know why, but the local connection to exchange has now started to work. we can open up the logon form and get a connection to a mailbox.
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Glen KnightCommented:
excellent, was this aftter the IIS changes?
Exchange is quite tightly integrated with IIS.

And is your mail now working?
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nigelbeatsonAuthor Commented:
no
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Glen KnightCommented:
Are you still receiving NDR's?
Have you run the IIS document?
Have you restarted after working through IIS document?
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nigelbeatsonAuthor Commented:
avg removal did not help. Onto the document detailed above now.
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nigelbeatsonAuthor Commented:
I found most of the details within your recomended document to be correct, and removed the setting in the final section. I have, somehow received a document from one of our external users, and on replying this did get back to the sender. However, as soon as I try and send an e-mail directly, it bounces back straightaway. Any suggestions.
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nigelbeatsonAuthor Commented:
Enclosed are the headers of the returned e-mail.

Microsoft Mail Internet Headers Version 2.0
From: postmaster@styleww.co.uk
To: patterns@styleww.co.uk
Date: Wed, 1 Jul 2009 16:24:45 +0100
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
      boundary="9B095B5ADSN=_01C9FA5A72736C9C0000000Estyleww.co.uk"
X-DSNContext: 7ce717b1 - 1194 - 00000002 - 00000000
Message-ID: <S2TRqf69a00000005@styleww.co.uk>
Subject: Delivery Status Notification (Failure)

--9B095B5ADSN=_01C9FA5A72736C9C0000000Estyleww.co.uk
Content-Type: text/plain; charset=unicode-1-1-utf-7

--9B095B5ADSN=_01C9FA5A72736C9C0000000Estyleww.co.uk
Content-Type: message/delivery-status

--9B095B5ADSN=_01C9FA5A72736C9C0000000Estyleww.co.uk
Content-Type: message/rfc822

Subject: test77
Date: Wed, 1 Jul 2009 16:24:43 +0100
Message-ID: <6F339D10F1D888418F33DA1A2ACD22991695D2@swwserver.swdom.local>
MIME-Version: 1.0
Content-Type: multipart/alternative;
      boundary="----_=_NextPart_001_01C9FA60.0FCEBD02"
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: test77
Content-class: urn:content-classes:message
thread-index: Acn6YA8uTW4d6SYwQhuwJEZo/V3ENA==
X-MimeOLE: Produced By Microsoft Exchange V6.5
From: "Nicola" <patterns@styleww.co.uk>
To: <nigel@smartcomputers.co.uk>

------_=_NextPart_001_01C9FA60.0FCEBD02
Content-Type: text/plain;
      charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

------_=_NextPart_001_01C9FA60.0FCEBD02
Content-Type: text/html;
      charset="us-ascii"
Content-Transfer-Encoding: quoted-printable


------_=_NextPart_001_01C9FA60.0FCEBD02--

--9B095B5ADSN=_01C9FA5A72736C9C0000000Estyleww.co.uk--
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Glen KnightCommented:
how bizzare!
So you can replyu to a message but not send a new one?
do you have an external account you can try to send a message to?
Are you receiving any other e-mails?
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Glen KnightCommented:
are they all being sent to styleww.co.uk the ones that are being bounced back?
Can you send a new e-mail to the person you replied to earlier?  Making sure that you type the e-mail address in rather than use a saved contact.
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nigelbeatsonAuthor Commented:
I have just sent one from my blackberry and it arrived, but when I replied back to that it bounced back!!
I have also just picked somone from the acontacts list, and this to went out OK. aaaaagh.
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Glen KnightCommented:
can you post the NDR?
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nigelbeatsonAuthor Commented:
I have sent e-mails to external domain names, and they bounce back. Internal ones work fine.
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Glen KnightCommented:
Are you now receiving POP3 mail incoming?
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nigelbeatsonAuthor Commented:
Is this what you need?

Your message did not reach some or all of the intended recipients.

      Subject:      test
      Sent:      01/07/2009 16:38

The following recipient(s) could not be reached:

      nigel@smartcomputers.co.uk on 01/07/2009 16:39
            There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.
            <styleww.co.uk #5.5.0 smtp;550 <nigel@smartcomputers.co.uk> No such user here>
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Alan HardistyCommented:
I just emailed you a test mesage and got this back:

This is an automatically generated Delivery Status Notification.
 
Your message has been successfully relayed to the following recipients, but the requested delivery status notifications may not be generated by the destination.
 
       nigel@smartcomputers.co.uk
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Alan HardistyCommented:
Then this:
Your message was delivered to the recipient.
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Alan HardistyCommented:
Seems it is being forwarded to Blackberry:

Microsoft Mail Internet Headers Version 2.0
Received: from smtp02.bis.eu.blackberry.com ([67.223.92.49]) by mail.mydomain.co.uk with Microsoft SMTPSVC(6.0.3790.3959);
  Wed, 1 Jul 2009 16:43:10 +0100
Received: from bxe1023.bisx.produk.on.blackberry (bxe1023.bisx.produk.on.blackberry [172.24.204.38])
 by srs.bis.eu.blackberry.com (8.13.7 TEAMON/8.13.7) with ESMTP id n61FGQge003097
 for alan@mydomain.co.uk; Wed, 1 Jul 2009 15:43:07 GMT
Message-ID: <754065367-1246462987-cardhu_decombobulator_blackberry.rim.net-584588518-@bxe1023.bisx.produk.on.blackberry>
Reply-To: nigel@yourdomain.co.uk
X-Priority: Normal
From: "nigel beatson" <nigel@yourdomain.co.uk>
To: "Alan Hardisty" <alan@mydomain.co.uk>
Date: Wed, 1 Jul 2009 15:49:24 +0000
Subject: Delivered: Test Message re Experts Exchange Question
Content-Type: multipart/report; boundary="part64979-boundary-198554997-1583843057"
MIME-Version: 1.0
Return-Path: SRS0=sddupv=C2=smartcomputers.co.uk=nigel@srs.bis.eu.blackberry.com
X-OriginalArrivalTime: 01 Jul 2009 15:43:10.0203 (UTC) FILETIME=[A2CFB4B0:01C9FA62]
--part64979-boundary-198554997-1583843057
Content-Type: text/plain
--part64979-boundary-198554997-1583843057
Content-Type: message/delivery-status

--part64979-boundary-198554997-1583843057--
 
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Glen KnightCommented:
I have just done the same - great minds think alike!!
Although I am sending from iPhone so a bit limited on what I can ask, did you at least get my e-mail?

I have to pick up a mini-person now but will check in shortly
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Alan HardistyCommented:
Wrong email address - just got the proper one in my email and have sent a test to that.
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nigelbeatsonAuthor Commented:
The e-mails for smartcomputers.co.uk are working fine. This was just the location we sent messages from, to alyssia@styleww.co.uk and nicola@styleww.co.uk. The message for nicola arrived, but it failed to reply, it bounced back. The message to alyssia did not arrive, and all messages from her acoount bounce straight back, apart from internal stuff.

This is usually a busy server and we have only received the few sample messages described above, all with problems. We have also looked at the POP3 accounts at our service provider using webmail, and there are no messages waiting. There is nothing in the exchange queue. Which indicates to me that the server is actually downloading them. The event log confirms the connection, but we still see no mail in our outlook clients.
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Glen KnightCommented:
Are the mailboxes in question full?
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Alan HardistyCommented:
Just got this back after a delay in sending on my server!
Your message has been successfully relayed to the following recipients, but the requested delivery status notifications may not be generated by the destination.
 
       alyssia@styleww.co.uk
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nigelbeatsonAuthor Commented:
Hi Alan
I got your e-mail, but when I replied it bounced back.
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Alan HardistyCommented:
Nice! - maybe I am blocking you - what bounce did you get?
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nigelbeatsonAuthor Commented:
Sorry got leave now, as the building is closing.
Will check in the morning, and update then. Looks like we may be receiving mail now, but I will know more in the morning. Still cannot send.
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nigelbeatsonAuthor Commented:
Your message did not reach some or all of the intended recipients.

      Subject:      RE: Test Message re Expert Exchange Question
      Sent:      01/07/2009 17:17

The following recipient(s) could not be reached:

      Alan Hardisty on 01/07/2009 17:17
            There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.
            <styleww.co.uk #5.5.0 smtp;550 <alan@it-eye.co.uk> No such user here>
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Alan HardistyCommented:
Okay - hope it sorts itself out overnight.
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Alan HardistyCommented:
Your reply seems to be sending to the styleww.co.uk server, which is why it is bouncing?!?!?!  My email won't be setup on the styleww.co.uk server.
Sounds like a screwed up SMTP Connector sending to itself!
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Alan HardistyCommented:
Demazter - any thoughts your end?
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Glen KnightCommented:
I am just wondering if Exchange has been setup to deal with both domains?
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Glen KnightCommented:
Oh hold on why is it trying to send to itself for your domain?!?!?!?
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Alan HardistyCommented:
A little odd me thinks - does not explain the POP3 issues, but explains the sending issue quite nicely.
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Glen KnightCommented:
Can you check the connection of your SMTP Connector in Exchange System Manager and make sure that under address space it is set to SMTP and * as the address.

This will ensure that any domains exchange is not responsible for will be forwarded to the smarthost
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Glen KnightCommented:
and of course ensure the SMTP connector can accept e-mails from all domains.
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Glen KnightCommented:
sorry that was a correction to my previous post rather than an aswell as!!

I am not convinced the SMTP Connector is setup correctly!
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Alan HardistyCommented:
Yep - I would have to totally agree - if you are sending out emails to external domains straight into your own server, then it is no wonder your mail is not going anywhere and bouncing.
Just got to figure the POP3 part next!
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Glen KnightCommented:
I am almost inclined to remove the SMTP Connector and recreate it and possibly the same with the POP3 one.
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Glen KnightCommented:
I was thinking about this one last night and I think the best course of action is to remove and re-create the SMTP Connector and then double check the SMTP Virtual Server is configured correctly?

Nigel, do you know if anyone has changed any of the configuration on either of these 2 connectors? Maybe to try and reduce spam or prevent open relay?

Secondly, lets eliminate Exchange as the POP3 issue and try using Outlook/Outlook Express.  Just make sure that when you setup the account you check the box that says leave a copy of the message on the server so that you can download it later into Exchange.  Turn of the POP3 connector in Exchange and send a few test messages to the POP3 mailboxes.

Is there anything in between your server and the ADSL connection? Do you have a spam filter, some sort of firewall? could this be preventing the relay of outgoing mail?

These are my suggestions anyway, unfortunately I am not going to be available until about midday as I have an exam this morning but will be back online then.
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nigelbeatsonAuthor Commented:
Thanks for your ongoing assistance. I am back on site now and ready to go. As ever, your help is invaluable.

Are yous aying that the NDR is indicating that the outbound mail is routing to itself?

"<styleww.co.uk #5.5.0 smtp;550 <alan@it-eye.co.uk> No such user here>"

With regards to the virtual pop3 server, I can see under System Manager > Protocols > default pop3 virtua; server - thare is a red cross on it, and the property option to start. Should this be running? Or are you refering to something else?

Please advise.
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Alan HardistyCommented:
Yes - you are trying to send to me but sending the message to your own server, which is odd - it should be sending it to me.
Are you using a smart host to send your mail?  Might be worth checking you are not sending to your own server.
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nigelbeatsonAuthor Commented:
It would seem that mail is droping into the users outlook mailboxes, but not in the volume we were indicated to expect. We are monitoring the ongoing situation. We are still in the same situation with regards to sending though.

We have a draytek firewall router between our network and the internet. No settings have been changed, although this problem occured when our broadband service went down.

We do not have any other firewall currently active.

I looked at the properties of the smtp virtual server element under protocols (within the exchange system manager) and on the general tab the IP address was set to the local echange server IP address. I have changed the to all unassigned, but this did not make any difference. Do I need to restart any services when this change is made, and was the change I made relevant to this problem?
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nigelbeatsonAuthor Commented:
Hi Alan, thanks.

Where can I check this?

Might be worth checking you are not sending to your own server.

Thanks.
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Alan HardistyCommented:
You need to check your SMTP Connectors not the virtual server.  Expand the connectors and you should see the default SBS connector.  Look at the properties to see if you are using DNS to forward, or a smart host.  If the latter, which I suspect, is it you, or your ISP's mail server - or something completely different?
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Alan HardistyCommented:
That should be the SmallBusiness SMTP connector - not the SBS Connector - close but no cigar!
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Glen KnightCommented:
Hi guys where are we?
Exam didn't take as long as I thought!
On way back to office but will pickup on mobile.

Just spotted your post ref the virtual server being stopped?did you start this?
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Alan HardistyCommented:
Would an offer of some remote assistance at this stage be out of order?
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Glen KnightCommented:
I think that might be the best option!
Over to you then Alan unfortunately I can't do it on the M42 and won't be back on the office for another 40 minutes!
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Alan HardistyCommented:
Not trying to steal your thunder - just conscious of time and getting mail flow running as soon as possible.
How is the M42?  Hope you are not typing whilst driving, or are you being driven?
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nigelbeatsonAuthor Commented:
Yes, I restarted the default POP3 virtual server under protocols. I suspect this is not what you are refering to though.

I checked the SmallBusiness SMTP connector and this is configured to use the smart host mail.styleww.co.uk which is our third party mail server.
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Glen KnightCommented:
I agree go for it just share the points :-)
M42 not too bad bit tricky typing on the iPhone whilst driving :-{
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Glen KnightCommented:
What about the smtp virtual server is that started?
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nigelbeatsonAuthor Commented:
with regards to remote assistance, would there be a charge?
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Alan HardistyCommented:
Charge - of course not!
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nigelbeatsonAuthor Commented:
how can I confirm that the smtp virtual server is started
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Alan HardistyCommented:
It will have a little red circle with a white cross on it if it is not started.
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Alan HardistyCommented:
If you would like to take me up on the remote assistance option, drop me an email (details in my profile).
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nigelbeatsonAuthor Commented:
wow that would be fantastic - how do we get started?
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Glen KnightCommented:
Or if you right click on it there will be sn option to start
it's in the samo location as the pop3 one just under smtp
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Alan HardistyCommented:
Oi!  Eyes on the road! :-p
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nigelbeatsonAuthor Commented:
protocols > smtp > Default SMTP Virtual Server - only has a stop option, so I presume its running.
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Alan HardistyCommented:
Yes - if that's your only option then it is running.
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nigelbeatsonAuthor Commented:
in the default SMTP Virtual Server properties I have the IP Address set to "all unassigned". Is that OK, or do we need to assign an IP address?
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Alan HardistyCommented:
All unassigned is fine unless you have multiple IP's and multiple SMTP virtual servers in which case you would need to specify an IP.
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nigelbeatsonAuthor Commented:
Thanks.
As the POP3 seems to be working OK, should I go ahead and delete the SMTP connector, or do you want to take a look first?
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Alan HardistyCommented:
Let me jump on if you are happy for this to happen - it is often easier to see things with my own eyes rather than trying to remotely see via yours!
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nigelbeatsonAuthor Commented:
That would be fine. How do we go about this?
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Alan HardistyCommented:
I emailed you the details - did you get it?
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Glen KnightCommented:
Check the options under the virtual SMTP connector what are the settings -free can't remember the location - check for smarthost under there somewhere is it pointing back to itself by anychance?
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Alan HardistyCommented:
If not, you have my mobile number - please feel free to call and I'll talk you through 3 options for remote support.
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nigelbeatsonAuthor Commented:
I cannot see any options for this under the virtual SMTP connector. I can only see reference to our smarthost within smallbusiness smtp connector?
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Glen KnightCommented:
It's uynder delivery tab and advanced button but I guess Alan is probably connected by now?
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Glen KnightCommented:
How are you getting on?
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Alan HardistyCommented:
Yes - so far all sorts of things checked and tested, but still bounces.  Then noticed a spelling mistake in test email domain - corrected and re-sent - bounced back.
Deleted and re-created the Smallbusiness SMTP Connector and setup for use via DNS, not Smart Host and mail is leaving the building.
Nigel is testing and I am ever hopeful :-)
Watch this space.
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Glen KnightCommented:
Ahh so deleting worked then?
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Alan HardistyCommented:
Well I'm not going to say yes at this stage, but it is looking promising so far ;-)
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Alan HardistyCommented:
Shhhhh!  It's still working!
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Glen KnightCommented:
LOL!
I think that is case closed?
Do we get a point split?
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nigelbeatsonAuthor Commented:
The answer to this problem seemed to be the SMTP connector. It was removed and replaced, and away we went. I wish I could give you 1000 points each, but I can't. I would like to thank all who helped, in particular Alan, who got his fingers dirty!
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Alan HardistyCommented:
Thanks Nigel - technically you can give us 1000 points each - we get a multiple of the points you award based on the grade you give.  If you allocate 250 points each and a Grade A mark, we both get 1000 points!
Demazter - glad you made it back safe despite typing at speed on the M42 - let's hope the boys in blue did not see you.  Hope the exam went well  ;-)
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Glen KnightCommented:
Glad you got it all sorted, well done both! (although - tongue in cheek - I did mention both of these options at 2pm yesterday)
Scored 83% on my exam so well chuffed with that.

Admittedly driving at 90MPH on the M42 typing on the iPhone is pretty tricky ;-) All in the name of helping others!!
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Alan HardistyCommented:
I know - you don't have to say "I told you so!"
Have you not got one of those iPhone Steering Wheels shaped Keyboard yet?
Oh - and I thought I was a bad typist - you put 90MPH - should be 70MPH - happens to me all the time (:-o)
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Glen KnightCommented:
LMAO!
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