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Error message- Send test e-mail. Unable to send test message. please verify the email address field

Microsoft Office Outlook 2002. I Have just switched broadband supplier ( to SKY) and can receive but not send emails. I have tried contacting sky but they have not been much use.I have a pop3 account through Namesco ( Pop3.hosts.co.uk. Any idea how I set the SMTP settings. ( I think it is smtp.tools.sky.com but have tried everything.
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mikecranny
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mikecranny
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1 Solution
 
saul2paulCommented:
do a MX record pointing to the static ip provided by ur  new ISP
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John HurstBusiness Consultant (Owner)Commented:
You need to check with your new supplier to find out the correct SMTP address (it is one of those things you can't really guess at). You also need to find out if your new supplier requires authentication (my supplier does require authentication). Authentication lives in More Settings, Outgoing Server. .... Thinkpads_User
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saul2paulCommented:
If your ISP's SMTP server requires authentication (and almost all of them do today) you can set the username and password on the "Advanced" tab of the SMTP connector. Select "Outbound Security":

Select "Basic authentication" and chose "Modify" to enter the username and password:
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mikecrannyAuthor Commented:
The smtp settings are smtp.tools.sky.com

Sky say they don't support third party email programs - i.e. email hosted by my ISP - any ideas?
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John HurstBusiness Consultant (Owner)Commented:
Outlook is not exactly a third party tool. I think they may be referring to relaying (but that is somewhat of a guess). Are you actually connected up to Sky? If so, their SMTP should work. Make a note of all the settings in your email account, delete it and remake it from scratch. Make sure your SMTP matches your supplier. Make certain you have the correct password for Sky.  See what happens and let us know.
... Thinkpads_User
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saul2paulCommented:
mikecranny: so wahts the update on the solution?
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mikecrannyAuthor Commented:
Problem was Sky blocking port 25.I use Namesco who host our website and email. I changed it to port 2525 after contacting Namesco  and it now works. Thanks for the help. Sky were helpful, but not much use. You have been very helpful. Thanks very much.

Mike
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saul2paulCommented:
hi mikecranny: If u are satisfied with the answer u can close the thread by assigning points ..
thanks
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