Go Premium for a chance to win a PS4. Enter to Win

x
Solved

# Crosstab Percentage Crystal reports

Posted on 2009-07-01
Medium Priority
2,732 Views
I have a cross tab report in CR 10 that shows the following data.

APPNAME                   MET    NOT MET     TOTAL
APPLICATION1            10        90            100
APPLICATION2            85        22            107
APPLICATION3            20        40            60

I need to display the percentage below each value.. ie
APPLICATION1  10% 90% 100%

I have selected the "show as a percentage" of option in the crosstab but the percentage never add up to 100% and with some data it shows 0%

I've read that there is a bug in crystal with this function, but have tried using a formula to show percentage but this is not working either.. I can post screen shots if required.

thanks
Craig.
0
Question by:cjonline
• 3
• 2
• 2
• +1

LVL 5

Expert Comment

ID: 24756392
what are the formulas for calculating the met and nonmet values?
0

LVL 101

Expert Comment

ID: 24759415
I haven't seen anything that indicates a problem and I have built crosstabs that work that way with no problems.

I agree.  Need to see the formulas and perhaps some sample data.

mlmcc
0

Author Comment

ID: 24761178
Hi,
Here is the formula for MET/NOT MET

if isnull({sp_SAIC_ResponseTime;1.SAIC_CONTACTED}) then 2
else
if (isnull({sp_SAIC_ResponseTime;1.responsetime}) or {sp_SAIC_ResponseTime;1.responsetime} = 0) then
1
else
1
else
0

I have attached a snapshot of the crosstab, as you can see its only totalling to 99%
also I have attached a screenshot of the crosstab details.
thanks

crosstab1.bmp
crosstab2.bmp
0

Accepted Solution

cjonline earned 0 total points
ID: 24764143
Thanks, I've found another of doing it...

Craig.
0

LVL 101

Expert Comment

ID: 24766080
The problem is that you aren't displaying any decimals in the cross tab.

For instance in the CRM line the values are
93       1    5
They probably are really
93.2    1.4     5.4

mlmcc
0

LVL 35

Expert Comment

ID: 24769102
FWIW, I think mlmcc is basically right and the numbers don't appear to add up because you're not seeing the decimal places.  However, there are two additional complications:

1) CR appears to be truncating the decimals, instead of rounding.  For example, 1 / 17 (last column total on the WEB row) would be 5.88 %, which should clearly round to 6 %, but CR shows 5.

2) Even if you wanted to show the decimals, you can't.  You can try to change the field format to show decimal places, but CR 10 simply refuses to show them on a count or distinct count that's shown as a % of the total in a cross-tab.  I don't know why, but it won't do it.  When I managed to force it to show decimal places, they were 0, so apparently the values are rounded (or truncated) internally.

Just out of curiosity, what other way did you find?  It could help someone else in the future with a similar problem.

James
0

Author Comment

ID: 24770790
Hi,
I created 3 formula's :

- SLAMetCounter

if {@SLA Met} = 1 then
1
else
0

- SLANotMetCounter
if {@SLA Met} = 0 then
1
else
0

and

- Crosstab%

if {@SLAMetCounter} > 0
then {@SLAMetCounter}/DistinctCount ({@Callid})*100
else
if {@SLANotMetcounter} > 0
then {@SLANotMetcounter}/DistinctCount ({@Callid})*100
else 0

Then I summarized in the crosstab with - Percent of Sum of (@Crosstab%)
This give me the correct percentage with the decimal places and no rounding.

Craig.
0

LVL 35

Expert Comment

ID: 24776658
Thanks for sharing.

I take it that the @SLAMetCounter and @SLANotMetcounter counts occur in separate groups in the cross-tab (the "SLA Met" and "SLA Not Met" columns).  The @Crosstab% formula tries to handle both and I don't see how that could work unless it was only going to have one count or the other each time it was evaluated.

James
0

## Featured Post

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hi, I am very much excited today since I'm going to share something very exciting Tool used for Analytical Reporting and that's nothing but MICROSTRATEGY. Actually there are lot of other tools available in the market for Reporting Such as Coâ€¦
Jaspersoft Studio is a plugin for Eclipse that lets you create reports from a datasource.  In this article, we'll go over creating a report from a default template and setting up a datasource that connects to your database.
This course is ideal for IT System Administrators working with VMware vSphere and its associated products in their company infrastructure. This course teaches you how to install and maintain this virtualization technology to store data, prevent vulnâ€¦
Integration Management Part 2
###### Suggested Courses
Course of the Month11 days, 10 hours left to enroll