sbs fax issues

OK...to start we have 2 fax modems (one for receiving and one for sending). We are having issues receiving faxes. It is a very intermittent problem. We will get a lot of partials then it will get disconnected. I have already tried to turn the one only for sending into both sending and receiving and still getting errors.

The most common errors (in the activity log file) are:
"telephone line quality is poor, and the fax cannot be received correctly"
"unknown fatal error"
"remote fax machine did not respond in time, and the call was terminated"  *(Mostly this one)*
"The incoming call cannot be answered as a fax call"

The most common errors (in the incoming fax log) are:
"Received DCN unexpectedly"
"Failed to receive expected response"
"Failed to receive expected command - aborting"

Maybe about 50% success rate in transferring (Lower when they are multi-page faxes).
Also, receiving errors from many different numbers as well.

If you need any more information please let me know.
no1leftypitcherAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

uucknaaaCommented:
Hi

Have you thought about receiving your faxes through an online service?
0
no1leftypitcherAuthor Commented:
Not really in a position to ask, I work for a company that supports their stuff (we just need to make it work)
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Networking Hardware-Other

From novice to tech pro — start learning today.