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sbs fax issues

Posted on 2009-07-01
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Last Modified: 2013-12-27
OK...to start we have 2 fax modems (one for receiving and one for sending). We are having issues receiving faxes. It is a very intermittent problem. We will get a lot of partials then it will get disconnected. I have already tried to turn the one only for sending into both sending and receiving and still getting errors.

The most common errors (in the activity log file) are:
"telephone line quality is poor, and the fax cannot be received correctly"
"unknown fatal error"
"remote fax machine did not respond in time, and the call was terminated"  *(Mostly this one)*
"The incoming call cannot be answered as a fax call"

The most common errors (in the incoming fax log) are:
"Received DCN unexpectedly"
"Failed to receive expected response"
"Failed to receive expected command - aborting"

Maybe about 50% success rate in transferring (Lower when they are multi-page faxes).
Also, receiving errors from many different numbers as well.

If you need any more information please let me know.
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Question by:no1leftypitcher
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by:uucknaaa
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Hi

Have you thought about receiving your faxes through an online service?
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no1leftypitcher earned 0 total points
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Not really in a position to ask, I work for a company that supports their stuff (we just need to make it work)
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