Merchant circle has a negitive review from a person who dosen't exist any way to kill besides paying the money?

I have a pastor that got a negitive review on merchantcircle.com. all would be ok and no big deal if the person really existed. there is no person by that name anywhere around this area. The post does have truth in it as it is pointing to discriptions of the area and the goings on in the area however this person has signed in as a fake name and has left some non truths so now the Pastor has only a negitive review when a google search on his name is entered.

Is ther a way to
1. have the post removed with out paying the 34.95 for the 900 # call
2. Get the real name of the person so that the Pastor can meet with them and talk with them?
LVL 4
walkman48Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

jhoekmanCommented:
In response to 1, you can try to contact the site and let them know that they have libelous information on their site and request that they remove it.  Most sites that allow for user generated content such as reviews, etc, also have systems in place for getting the bad stuff down.  Here is their contact us page/info:  http://www.merchantcircle.com/corporate/contact.html.

If requesting that the site remove the review does not work, you 'can' threaten with legal action, but I would suggest that you steer clear of that and focus on how you can get more reviews posted that are accurate and from real people about this pastor.  That way, when they see the negative comment, they will also see the positive ones.  

Reputation management is a very long and delicate process where you can either fight the bad, or focus on the good.  The thing about user generated content is that sometimes there is nothing you can do.  Hopefully by responding to the site, you will get it removed. However, if that does not work, you are going to have to move to plan b, which I have found is most successful when you focus on getting good content written about the subject rather than trying to fight the bad.

Hope this helps!
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
walkman48Author Commented:
Thanks for your input we will put a + push to work
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Internet Marketing

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.