I received a laptop from a buddy of mine that he bought off of a buddy of his......lol . He wanted me to fix an issue with logging into the machine. It asks for a system password or CMOS Sys Admin password. Not one of them can recall what the password is. So, naturally, we're stuck. Is there a way to overide the system from asking the password or a way to reset the password. I do know that a master password probably exists and perhaps I can get that from Dell, but I'm not sure if they'd give it to me over the phone. Well, I know they wouldn't give it to me over the phone, but without the acknowledgement of the original owner (not sure how to get a hold of him cause he moved), I don't think they'd give it to me.
Please assist if you can.