Solved

CRM Generates Winmail.dat Attachments for Outgoing Emails

Posted on 2009-07-01
3
739 Views
Last Modified: 2012-05-07
We are using following:
DC
Exchange
CRM
Outlook Configured as email Client

Our General Manager and a staff from Sales department has enabled Tracking feature of CRM for all emails and when they are using CRM, just after that config some outgoing emails are arrive to target user's inbox with winmail.dat attachments.

For example, when they send Outlook 2007 Excel attachments with *.xlsx extension, receiver will see resulting file with winmail.dat  extension.

So what should we check first?
0
Comment
Question by:idumlupinar
  • 2
3 Comments
 
LVL 11

Expert Comment

by:gikkel
ID: 24754935
Typically when you see winmail.dat files its because the recipient isnt using Outlook or the email client they are using doesnt understand messages sent from Outlook.  Check how users are sending emails.
Make sure Outlook is setup to convert messages to HTML when sending to internet addresses.  If this was never a problem before, unfortunately it sounds like CRM is the culprit and I'm unaware of the fix in this istance. Maybe try setting up outlook to send all messages in HTML format.  Also make sure you have all current updates installed and look for any hotfixes.
0
 
LVL 1

Author Comment

by:idumlupinar
ID: 24755597
Gikkel, thanks for suggestions, i also suspect CRM but was unable to solve the issue even after applying updates.

The problem drives me crazy, so i am open to another suggestions.

What if we disable tracking feature?
This time we won't be able to track messages i guess.
0
 
LVL 11

Accepted Solution

by:
gikkel earned 50 total points
ID: 24755921
I'm pretty sure if you disable message tracking the problem should go away.  If not then its most likely user Outlook settings...
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Find out what you should include to make the best professional email signature for your organization.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
how to add IIS SMTP to handle application/Scanner relays into office 365.

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question