Solved

Blackberry Calendar Appointment Issue

Posted on 2009-07-01
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1,109 Views
Last Modified: 2012-05-07
Hello-
When a user is sent an Outlook appointment they receive the appointment to their Outlook desktop email inbox, however, the tentative appointment does not appear in the BlackBerry handset inbox.  Instead the appointment appears directly in the users Blackberry Calendar (but  never the inbox).  It does post to the Outlook inbox and caledar as designed.  

My problem is that if a staff memeber is out of the office and does not use their Outlook desktop the appointment is in the handset calendar but they are not aware of it.  I have seen a similar article on EE but the solution URL for the Blackberry is not available.
We are using Exchange 2003, Outlook 2007, and BES 4.1.xx.  Windows XP desktops.  This happens when sending a single calendar item or to a group.  Tested issue on multple Blacberrys.  I don't know if this is a CDO mismatch or a permissions issue.  
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Question by:kepro
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4 Comments
 
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Accepted Solution

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monorail1 earned 500 total points
ID: 24763877
Do you have any kind of outlook delegation in place or auto-accept/process calendar entries in users outlook options? Does this happen only Outlook to BB or BB to BB and BB to Outlook as well? Can you verify your besadmin permissions both in AD (send as) and on exchange? If you go into the tools folder and run iemstest.exe, point it to yourself and see if all tests pass. Create a calendar test appointment to yourself then from the BB open the details of the appt then hold down ALT and type in VIEW - a detail sectino should come up and the top entry should be a EVT UID with a number. Take that UID# and search your MAGT logs for it then paste in the results obviously removing sensitive info like email addresses etc.


~ CFJ
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Author Comment

by:kepro
ID: 24764880
No delegation.  Outlook to  BB only that I know of.  Besadmin permission are full control inherited.
Appears to be a permission issue.  What's your thought?

[30001] (07/02 11:43:16.720):{0x16B8} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (07/02 11:43:16.720):{0x16B8} Server = XXXXX, Mailbox = /o=KePRO/ou=First Administrative Group/cn=Recipients/cn=csmith Description = You do not have permission to log on. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]


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Author Comment

by:kepro
ID: 24765217
It was permissions.  Added send and receive as for my BES admin and it worked.  Issue resolved.
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LVL 9

Expert Comment

by:monorail1
ID: 24766355
Glad you got it worked out, thanks for the points!
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