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Outlook 2007 resend message feature

Posted on 2009-07-01
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Last Modified: 2012-05-07
Hi

Exchange 2007 SP1 with Outlook 2007 SP2
We have converted some of our users to online mode, when using the resend feature from an additional mailbox the subject disappears and the cursor is waiting for a subject to be entered.  I have checked this on three machine and it is only happening on additional mailboxes.  If I convert the users back to cached mode, it works fine.

The reason for running online mode is we find it much quicker so converting back is not really an option.  Has anyone else experienced this issue?

Thanks.
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Question by:bains1000
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Expert Comment

by:Alan Hardisty
ID: 24821514
Just to clarify, is User B trying to re-send a message sent originally by user A from User B's computer?
If this is the case, does User B have Send As permissions for User A?
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Author Comment

by:bains1000
ID: 24821777
yes user b does have send as permissions.  All works fine in cached mode it is related to online mode change we made.
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Expert Comment

by:Alan Hardisty
ID: 24821806
WTF!
Does this problem affect all users in online mode with additional mailboxes or just a few?
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Author Comment

by:bains1000
ID: 24821839
all users unfortuantly.

I have just tried it on a different network running exchange 2007 server, in online mode I am experiencing the same problem.
When you select an email in an additional mailbox's sent item and click the resend option the cursor is sitting in the subject field and is blank.
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Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

 
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Expert Comment

by:Alan Hardisty
ID: 24821846
I'm just going to try to replicate this - stand by.................
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Alan Hardisty earned 500 total points
ID: 24821938
Well - guess what - it appears to be a 'Feature' of Outlook 2007 as I get exactly the same problems and I'm using Outlook 2007 SP2 with Exchange 2003.
More digging required - but at least you are not alone (not sure if this is comforting or not)!
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Expert Comment

by:Alan Hardisty
ID: 24821950
Seems to be a 'Feature' of Outlook 2003 as well:
http://office-outlook.com/outlook-forum/index.php/mv/msg/44918/
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Author Comment

by:bains1000
ID: 24821952
at least im not going crazy!! I may open a case with Microsoft to see if they can shed any light on this one.

thanks for your help so far.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24821963
No problems - it does seem consistent across all versions and only in online mode.  Cached is okay.
Perhaps this is by design, but I can't think of a good reason why.
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