Solved

Intermittent Problem sending emails from MAC using Entourage 2008 with Exchange

Posted on 2009-07-01
3
507 Views
Last Modified: 2012-05-07
We have a customer that has Entourage 2008 set up on his Mac - connecting to an Exchange 2003 server hosted by Fasthosts.

The problem is when he sends emails, they appear to send OK - as in they appear in his Sent Items folder, but half of the time they never arrive.

There is no such problem with the mailbox when using OWA, and these same emial that do not send also appear in the Sent Items in OWA (i.e. email sent using Entourage show up in OWA Sent Items)

Fasthosts are no help - saying only the problem is Entourage not them.

Can anyone help??
0
Comment
Question by:crestit
  • 2
3 Comments
 
LVL 53

Accepted Solution

by:
strung earned 500 total points
ID: 24756403
Make sure Entourage is set up as per the instructions here:  http://www.entourage.mvps.org/exchange/exchangeatwork.html

http://www.entourage.mvps.org/exchange/
0
 

Author Comment

by:crestit
ID: 24792526
We did follow the guide - and still no joy. What we have done as a workaround is to use MAC Mail. It doesn't support all the Exchange features, but at least sending & receiving mail is reliable - and our customer is happier with this  than OWA.
I'm convinced the problem lies somewhere at the Exchange server end - but as we have no control of this and Fasthosts have just washed there hands of helping - then we will just stick with MAC Mail for now - and won't use Fasthosts again.
0
 

Author Comment

by:crestit
ID: 24792540
Solution found
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
PHP contact form that lets the user to contact the company through email contact form. A button is fixed at the bottom of site, on clicking a new window will open where a user can send the email.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question