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Office Clipboard problem

Butterfield_Cayman
on
Medium Priority
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Last Modified: 2012-08-13
when i copy an item to my clipboard i recieve the following error: "Item not collected. Format not supported by office clipboard." This problem has just started happening and isn't consistant. Here's some other details.

- I'm running MS XP Pro
-It's nothing to do with the text, because i can just type some random text and copy it and it will work for a few times, and then will start giving me the message.
-even with the message if i keep pasting repeatedly, finally it comes through.
-the problem happens in Firefox also so it's definately not IE dependant
-I've tried repairing office

Before I completely uninstall office or upgrade to 2007 does anyone have any suggestions? This isn't a massive problem but is becoming very irritable.
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Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
My only suggestions is to remove all items from Word's startup folder and see if the problem persists.

Author

Commented:
the word start up folder was empty. I tried taking out all of the files in that parent folder, rebooting and giving the application a go again and had no success. Any other ideas?
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
You could try the suggestions found at this link -- the last one posted by Drew and the one just prior to that
http://www.technewsgroups.net/group/microsoft.public.windowsxp.customize/topic20106.aspx

Author

Commented:
tried these previously. unfortunately didn't help with my problem.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Did you load any new programs recently?

Author

Commented:
been happening for quite a while. only now getting unbearable. but no, I don' remember loading any programs that triggered this.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
What are you trying to copy?
http://support.microsoft.com/?id=323530

Author

Commented:
just straight text. i can just type in a few random letters: "kjnbibhyibbi" and that will give me the problem.. first few times trying to paste it won't work, then after a few times it will start to paste intermitantly. I'll always get that pop up in my systray saying "Item not collected...."
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
See if the error occurs when you start Word using the /a
switch. Go to Start/Run and run:

winword /a

Note the space before the forward slash.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Also - try updating print drivers, video/graphic drivers, etc....and make sure all Office and Windows updates are current.

Author

Commented:
no joy. the application that's causing the problem is mercury quality center which is an HP product. it looks like it's limited to this application. It's web based so i can't do an uninstall of it....... the more i look at this, the more i'm thinking it may not be office specific.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Oh - I didn't realize it was with one product/app.  Thanks for that clarification.  What about updating drivers?
Is that a possibility?

Commented:
You could be running out of memory for the copy/paste to work. Check your running programs and try to close some programs that you do not need.

Author

Commented:
definately not memory, definately not drivers.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
I'm out of ideas then.... have you contacted HP?

Author

Commented:
yea, actually put a support case with them.  I'm going to dry and do a local trace and find what's being called from the app. i'll let you know what i find. appreciate the help and will post the solution when/if i find it.
Manager, Document Services Center
Top Expert 2004
Commented:
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Author

Commented:
please, any help will be much appreciated.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Done. :)

Joanne Orzech
MS Word MVP
EE Zone Advisor
Most Valuable Expert 2014
Commented:
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Author

Commented:
nothing as yet..... taking a look at sysinternals right now... thanks for the suggestion

Author

Commented:
ran trace and decided to upgrade office and that fixed the problem. for the effort and the viable solutions i'm awarding you two the points. sorry for the delay and thanks for the help
Most Valuable Expert 2014

Commented:
Glad to be of assistance. May all your days get brighter and brighter.
Has there been a solution to this problem that you know of?  I am having the exact same problem!
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Hi mtenglishbee:

The asker said that he upgraded office and this resolved his problem.  If you need additional assistance, please post a new question, as this question is currently closed and no experts will be looking at it.  
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