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Outlook 2007 - .doc and .docx attachments open rather slow (30+ seconds each)

Posted on 2009-07-01
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Last Modified: 2012-05-07
Hello, Experts --

I'm a computer support specialist working for a smaller company of about 150 staff. We're running primarily Windows XP professional SP3 on HP and IBM/Lenovo machines (laptops and PC's).

On June 26th, the IS support staff upgraded most of the approximately 150 computers to Office 2007 (from Office 2003 obviously). One particular user who was experiencing a problem with Office 2003 noticed that it did not go away with Office 2007 once he was upgraded.

The problem he is experiencing is when he opens an email within the Outlook client and double-clicks to open an attachment, the attachment takes about 30-45 seconds to open. Have others noticed this taking place? It seems to be an excessive amount of time to wait for an attachment to open from an email message.

We tried cleaning out the "hidden" outlook temporary files folder where messages are cached when a user first opens an attachment. After rebooting and retrying the same email/attachment, this did not help. In particular, this appears to be affecting word 2007 documents attached to incoming emails. Any additional suggestions or ideas?
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Question by:omarbr763
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David-Howard earned 125 total points
ID: 24757055
If Word attachments seem to be the issue you might try re-creating the users template.
To do this, open Windows Explorer, and then click Folder Options on the Tools menu.  
2. Click the View tab.  
3. In the Advanced settings pane, click Show hidden files and folders under Hidden files and folders.  
4. Click to clear the Hide protected operating system files check box, and then click OK.  
Make sure all Office applications (including Outlook are closed).
Then do a search for normal.dotx
Once you locate that users normal.dotx template delete it. Once you launch Word again it will automatically be re-created.
Note: If this user has customized dictionaries or Word macros deleting the normal.dotx will delete these as well. In that case, I recommend copying the current normal.dotx to another location (as a backup) prior to deletion.
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by:omarbr763
ID: 24769807
Hello, David-Howard --
I'll give this a try post-4th of July holiday. Thanks for the tip - I believe this may lead me in the right direction.
OMARBR763
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