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Cannot get an IP address.  Only shows limited or no connectivity

Posted on 2009-07-01
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Last Modified: 2012-05-07
After removing mulitple viruses I cannot get an IP.  Tried Winsock tools, removing nic from device mgr, uninstalling tcp/ip etc.  Any ideas on how to rebuild the IP system once it's corrupted.  Sony Vaio w/ XP.

Thanks for any ideas.
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Question by:szagoria
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12 Comments
 
LVL 8

Expert Comment

by:TDKD
ID: 24757447
Does it obtain the IP but only send data?
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LVL 1

Author Comment

by:szagoria
ID: 24757573
Will not get an IP.
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LVL 8

Expert Comment

by:TDKD
ID: 24757633
Did you use WinsockFix tool? Not sure which Winsock tool you used??
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LVL 1

Author Comment

by:szagoria
ID: 24757669
used WinSockxpFix - (VB_WinFix 1.2)
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LVL 10

Expert Comment

by:tmoore1962
ID: 24757709
Try running these commands from a command prompt.
NETSH INT IP RESET C:\RESETLOG.TXT
NETSH WINSOCK RESET CATALOG

The 2nd requires XP SP2 and you will have to reboot after the completion of the command

If neither of these work, then google and download COMBOFIX and follow its instructions.  As always make sure your data is backed up before messing with your system.  I have had success with combo fix with the repair console.
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LVL 8

Expert Comment

by:TDKD
ID: 24757721
The above commands are a portion of what the WinsockFix tool does, which they already ran with no luck :(

Is this the same case with both the wifi and wired connections??
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LVL 1

Author Comment

by:szagoria
ID: 24757934
Ran Combofix but still no go.  Looks like I'll be reimaging drive, unless you have any other options.

Thanks for the help.  
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LVL 8

Expert Comment

by:TDKD
ID: 24757946
Is this a laptop or Desktop??
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LVL 1

Author Comment

by:szagoria
ID: 24758071
Laptop, XP w/ SP3
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LVL 8

Assisted Solution

by:TDKD
TDKD earned 1000 total points
ID: 24758091
The first thing I would have you do before re-imaging it is this:

1. Run a hardware diagnostics on the laptop (if it is a DELL you should be able to hit F12 and run it there)
2. Did you ever answer my question about wether this issue is with both the wifi and wired lan card?
3. Install a PCMCIA network card to see if this works??
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Accepted Solution

by:
szagoria earned 0 total points
ID: 24766601
Got it.  Residual Norton Internet Security files were causing the problem.  The user had installed another AV product.  Ran the Norton removal tool and it's back up.  Thanks for all the help.  
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LVL 1

Author Comment

by:szagoria
ID: 24766628
Thanks for the assist.
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