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Printer driver problem

Posted on 2009-07-01
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Last Modified: 2012-05-07
I have a network label printer --- Zebra ZM400 --- To work with our primary application I had to change the firmware to .epl version of the software.  Everything was working great for 3 months until a new user logged in and tried to use the printer.

Instead of the default label size of 3.5'x1' the user gets 4'x4'.

I have tried logging into the old users acct on the computer who had no problems and it still does not work.  I have switched out the computer to no avail.  6 other computers which print to this printer are having no problems.

All computers are using windows xp and the print server is MS Server 2003.

What other steps would people recommend?
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Question by:Sean Meyer
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8 Comments
 
LVL 9

Author Comment

by:Sean Meyer
ID: 24764065
Update:

I re-installed the printer drivers on the server thinking that it was pushing out an incorrect/faulty driver to a new user.  No luck.  It still prints in 4x4 instead of 3.5x1
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Accepted Solution

by:
nobus earned 2000 total points
ID: 24811367
try creating a new form for printing.
in the printer section File>server properties  click create new form with the correct size, save it and give it a recogniseable name
now try to use that form for printing
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LVL 9

Author Comment

by:Sean Meyer
ID: 24878592
Great Idea on the new form.  However, it did not work.

I have the form size and type set in all 6 possible areas.

Server -
   R-click --> printing preferences --> Page setup --> stock set to correct form of 3.5x1.0
   R-click --> properties --> General --> printing preferences --> stock set to correct form of 3.5x1.0
   R-click --> properties --> Advanced --> printing defaults --> page setup --> stock set to correct form of 3.5x1.0

Local computer   (Same as above)  

I have no idea where the 4.0x4.0 labels are pulling their configuration.
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LVL 93

Assisted Solution

by:nobus
nobus earned 2000 total points
ID: 24879719
try reinstalling the printer driver then
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LVL 9

Author Closing Comment

by:Sean Meyer
ID: 31605635
Ok finally found the error.  (re-installation of the drivers on local and server did not produce results.)
R-click --> properties --> Advanced --> printing defaults --> page setup --> stock set to correct form of 3.5x1.0
After it was set it would change its default back to 4.0x4.0.  It would stay at 3.5x1.0 until one of the two affected computers tried to print to it.  I deleted all other form sizes and now it is fine.

Thank you for the help.
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LVL 93

Expert Comment

by:nobus
ID: 24901667
just to satisfy my curiosity, how and where did you delete the form sizes?
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LVL 9

Author Comment

by:Sean Meyer
ID: 24910230
From the server -->

R-click --> properties --> Advanced --> printing defaults --> page setup --> stock

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LVL 93

Expert Comment

by:nobus
ID: 24912018
tx !
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