?
Solved

Anyone seens email moved from Notes inbox to folders come back into the inbox?  (Note: A Blackberry is involved).

Posted on 2009-07-01
5
Medium Priority
?
424 Views
Last Modified: 2013-12-18
User has a Blackberry (used for years).  Notes 7.  Now when he moves items from his inbox to a folder, the item moves back into the incoming box.  He believes (as I do) that his BB is the culprit.  BB says that the email box is too large (13 gigs), but I've seen larger being used with BB without trouble (in the same firm on the same server).

We've done fixup, etc.

Any ideas or has anyone seen this before?

0
Comment
Question by:mackmcrae
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 1

Author Comment

by:mackmcrae
ID: 24758211
English is my native language.  So I have to blame that "seens" on fat fingers or a long day.  
0
 
LVL 4

Expert Comment

by:chuckalicious
ID: 24761162
I too have seen many mailboxes larger than this being used with no problems with Blackberries, so you can rule that one out.

There is a setting on the handheld, I think under email reconciliation, which you set to say what takes precedence; the handheld or the server. Might be worth checking what this is set to and try changing it, to see if it makes any difference, as it could be that the BES server sees that there is a difference between the 2 and takes the Blackberries word over Dominos and moves the document back.
0
 
LVL 1

Author Comment

by:mackmcrae
ID: 24762350
Thanks, Cuckalicious, but the reconciliation setting is for the mailbox to win.
0
 
LVL 4

Expert Comment

by:chuckalicious
ID: 24762385
That is odd.

Are there any replicas of the users mail file on your system, which may be incorrectly replicating and putting the moved doc back in the inbox?
0
 
LVL 1

Accepted Solution

by:
mackmcrae earned 0 total points
ID: 24881831
The BB went south.  We had to start over with another BB.  Now it has spread to 2 other users in the firm.  We are convinced that upgrading to BES 5 may have created the problem.  BES is not much help.  Just keep telling us that the email boxes are too large.  I believe that BES 5 doesn't like the # of folders that these users have syncing (400 or so).  Any ideas anyone?
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Problem "Can you help me recover my changes?  I double-clicked the attachment, made changes, and then hit Save before closing it.  But when I try to re-open it, my changes are missing!"    Solution This solution opens the Outlook Secure Temp Fold…
For beginners of Lotus Notes user this is important to know about the types of files and their location supported by IBM Notes. Mostly users are unaware about how many file types are created and what their usages are. This Article is fully dedicated…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…
Suggested Courses
Course of the Month12 days, 14 hours left to enroll

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question