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group policy for customer service

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Last Modified: 2012-05-07
I'm in the process of redefining the AD/Exchange structure in my office  .....   There is 1 group policy applied on all users in my AD...I want to define a separate OU for Call centre and then apply a separate policy on that OU ... what are some of the things that CC are restricted from in the live environments ? this will help me in defining my group policy (rather strict one) for CC
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Top Expert 2013

Commented:
Is your call center your help desk staff?   How are your "regular users" segregated in AD?  Most places (and where I am) have a more restrictive policy for end users than our call center/help desk.  That is why I'm asking if they are your help desk admins.
Thanks
Mike

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Commented:
Thanks for the reply.

In my enviromment, Call Centre is not the help desk. They just recharge customer's cards on a web portal for some of our calling card products and that's it. The Help Desk is Level 2 Support (which also I'll be defining a policy later). So basically, I need to be restrictive with Call Centre staff and less restrictive about Level 2 Support (since they are the helpdesk staff)

Previously, everyone was in Users list, now ive created a separate OU for Call Centre and moved all Call centre users in this OU.  

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Commented:
Any thoughts !
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Most Valuable Expert 2011
Top Expert 2011
Commented:
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