help!!! can't send out emails, but i can receive.....

@debuggerau -- i will try that once i get into the office...



@alanhardisty -- we have our own server -- the outbound connection is set on anonymous -

 i've tried using relay - don't know if i'm doing it correctly - rely their public address???

check out snap-shots of smtp settings:

Snap1.jpg
Snap2.jpg

Are your Outlook POP3 / SMTP clients on the same network as the server or outside the network and access through the firewall?

@alanhardisty -- pop3/smtp are outside the network --

I have seen cases of ISP blocking outbound port 25 to any mail servers other than their own.  Is this a problem for one / two specific users, or all POP3 / SMTP users?
Are the affected users using the same ISP?

its not the isp blocking the port because i used another pop/smtp setup and that went through...

You may have to set the SMTP settings.
Try checking the My outgoing server (SMTP) requires authentication.

Try Use same settings as my incoming mail server.
You may also need to login to the SMTP server.

You may also needs to change the smtp port from 25 to 587.

I hope this helps.

thanks for the suggestion carlisle,

did all that you stated...

do i need to change the port on the exchange server (virtual smtp - from port 25 to 587)?

how many users affected?  All or some?

just his --

sorry for the double post --

i was thinking of setting up SSL on the pop and smtp - but don't know where to start...

i've searched for hrs and couldn't get a simple how-to

Is there any client firewall software on the computer.
If there is, what is it and can it be disabled for testing purposes?

Also check your virus scanner. Sometimes MCAFEE will be block the out bound port.
WORM email protection on your system.
No sure what virus scanner you have.

Hope this helps.

all firewall - antivirus has been disabled --

its a hair pulling situation....

sorry, i left out a part --
his email was working up to this point...he's in another state, so i can't go and take a look at his computer...

if i setup another account with pop and smtp -- if that goes through, then wouldn't it be my end(the server sides) issue?

You can try setting up another remote computer to see if the problem is the account, the server or the computer.
Please test and come back with any results.

i'll give that a try alan and carlisle

i'll get back to yall when i get some info

do you have a VPN connection over that 501 pix that you have for him to use?

@debuggerau: i tried mail to: MAIL FROM: mail@domain.ext

i get: connection lost

and he do have VPN access --

now i'm having issues getting into my pop/smtp account --

i can receive emails but can't send them out through the smtp --

Can you please email me your domain name, IP Address and an email address inside your domain to allow some remote testing (to speed up your solution hopefully).  Details can be found in my profile.

Thanks

Alan

Have any changes been made to the PIX lately and have you tried rebooting it to see if it is having an off day?!

This still looks like a DNS issue.

1. Can you ping the email server?
2. Can the email server get to the Internet through explorer?
3. Can the email server ping a particular client?
4. Do all clients have this issue?
5. Virus Scanners can block the smtp, we have this issue with McAfee all the time.
6. Can you email another client on the same domain? Inter site email?

Thank You

Do you use SSL for email connection? Have you tried the connection without SSL?

1. Can you ping the email server? would not get a response blocked by pix
2. Can the email server get to the Internet through explorer? yes
3. Can the email server ping a particular client? yes
4. Do all clients have this issue? no
5. Virus Scanners can block the smtp, we have this issue with McAfee all the time. using norton corp
6. Can you email another client on the same domain? Inter site email? yes


theres no SSL setup for the connection --

no changes has been done to the pix -- it has been reset --

i'll send you the info for my emails --

The computer have you tried using another email client on it?

Thunderbird or Outlook Express from the computer that has the trouble?

I am trying to see if the client, has ports blocked.

The best of my understanding is one client has this issue.

Also a note of caution:

Also Norton may have blocked this. Have you scanned the computer for MALWARE or Viruses?

Have you checked the Norton Virus Logs?
Windows event logs?
Pix firewall logs?
Email server logs?

Try MALWARE BYTES to see if there is a virus or malware on the computer.

You do not want to fix a computer's email to pour viruses into your main computer center.

carlisle --
i've tried both thunderbird and outlook express - no luck -

i ran malwarebyte  and superantispyware - it's clean

checked all logs to see what error it generates... nothing towards the pop/smtp --

Did you email me your details?
Not received anything.  It will hopefully speed up your solution if others can do some testing on your behalf.
Thanks
Alan

For clarity.

1. You have a computer outside your firewall that can't send emails?
2. The computer needs VPN to access your email server?
3. Other computers in this same scenario can send and receive emails?
4. The computer can get emails?
5. Emails stuck in the outbox, have they been cleared and new emails tried to be sent?

This sure sounds like a DNS issue. The DNS may be hard set to a DNS it can no longer see.
We had this exact same problem on a computer. We set all IP settings to DHCP including DNS both primary and secondary and it works.

Or the smtp settings are not correct.

If the computer is remote you could WEBEX into it to check. Got to PC is another one.
If they VPN you may be able to use VNC or Remote Desktop to access the computer to fix it.

Ok, back now..

Let get back where we left off..

You are getting rejected when the MAIL FROM: entry get processed right?
And I'm assuming you put YOUR email address after that - right?

So, that would appear that the receiving mail server does not accept email from your domain, please post the returning information it responds with, but it does seem like you've either got the wrong SMTP address of your ISP, or your entering in incorrect email address.

hope all had a wonderful weekend...

@carlisle_cibf: when you say hard set the DNS - user's on Qwest ISP, not the best - i'll have to walk him through the settings on his firewall --

@ debuggerau -- i'll test that out and respond with the response --

@alan -- i sent it to your email...i'll try to send it again...

again thanks for all the help...

the problem lies on qwest's modem...SIGH~~

it did an update, changed all the settings ...

can we split the points between debuggerau, carlisle and alan?

they all helped.....

Glad you got it sorted.
If you want to split the points, just accept mulitple answers as solution and split the points according to your wishes / how much the suggestions helped you achieve your resolution.