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Rename Exchange 2003 Resource Calendars

Posted on 2009-07-01
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Last Modified: 2012-08-13
I am running exchange 2003 with Outlook 2007.  I have modified the name of my resources in AD and they show up fine in the address book.  However, The display name listed in "People's Calendars" and any existing appointments are still reflecting the old name.  Is there a way to force these to be updated?
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Question by:mhale23
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by:kenzacm
ID: 24760700
Could you possibly tell me your OS please and im sure i can be of help
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Author Comment

by:mhale23
ID: 24760702
The exchange servers are running Windows 2003 SP2 and the clients are running Windows XP SP2 or SP3.
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by:kenzacm
ID: 24760706
ok first of all i would try clearing your outlook application data then synchronising with your Exchange Server
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by:mhale23
ID: 24760739
I deleted all the files in %appdata%\microsoft\outlook and %userprofile%\local settings\application data\microsoft\outlook and let the offline cache rebuild.  I still see the incorrect name listed in "People's Calendars"  this is also occurring for a profile that is not in cached mode.  Also the location field the appointments has not updated to reflect the new name.
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by:kenzacm
ID: 24760748
have you fully restarted the Exchange server too? so that is guarenteed to broadcast the changes?
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by:mhale23
ID: 24760763
I have not restarted the exchange server.  I have forced a rebuild of the offline address book which allowed me to view the new names in the address book.  We have two back-end servers and a front-end in the organization and they need to be available 24x7 to serve all remote offices.  The changes are seen by the clients, just not in the People's Calendars nor the location field.  But the change has replicated through the organizaiton.
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by:kenzacm
ID: 24760798
in that case the only thing it may be is an Outlook Problem, it may be holding on to some cache somewhere which is stopping the changes
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Expert Comment

by:Mestha
ID: 24762295
Changes to the GAL - which includes renaming of the accounts can take up to 48 hours to be seen by all users.
This is because the OAB is only updated once a day by default (5am - but can be changed) and then Outlook only downloads the updated OAB automatically once every 24 hours or when Outlook is started. That behaviour cannot be changed.

Therefore the only way to force a change to the users is to
a. Update the OAB in ESM.
b. Ask the users to download the new address book from the Tools, Send/Receive menu.

http://www.amset.info/exchange/oab-error.asp

Simon.
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Author Comment

by:mhale23
ID: 24764455
I have forced a rebuild of the OAB and re-downloaded the offline address book.  This did not resolve the issue with the location field.  The location field has not updated for outlook profiles that are not using cached mode as well.
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by:Mestha
ID: 24765687
The address book is built completely on information in the domain. If you have more than one domain controller then I would suspect that the one Exchange is using doesn't have that information.

Simon.
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mhale23 earned 0 total points
ID: 24887760
As the location field is written in plain text it is not possible to have it updated via the GAL.  You must rebook those meetings in order for the new location name to show up properly.
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