Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Trouble with designjet driver

Posted on 2009-07-02
2
Medium Priority
?
307 Views
Last Modified: 2013-12-01
I have an hp designjet 800ps 42 plotter with version 6.1 driver software.  It seems like the driver has become corrupt.  We have several "Quick Set" to configure the print driver with several different settings like paper size, line weight, etc.

When ever we select one of the quick sets we get an explorer error and the computer locks up.  I have to close explorer and let it open again.

We could just reload the driver but we need to know what the quick set settings are so we can set them up again.  The settings are not defined anywhere.  I can't seem to find a file that stores them.

So I'm looking for help with either fixing the driver lock issue or finding the settings.  Thanks!
0
Comment
Question by:CBSHQ
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 19

Accepted Solution

by:
deroode earned 1000 total points
ID: 24762074
Quicksets for HP printers are stored in

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\<printername>\PrinterDriverData

The values are QuicksetPool:0, QuicksetPool:1 and so on.

The best way to replace the driver is in Control Panel - Printers, then File - Server properties - Drivers, and remove the driver from there. Then install the driver again.
0
 

Author Closing Comment

by:CBSHQ
ID: 31599119
Although this was exactly what I was looking for it didn't give us enough information to be able to recreate the Quicksets.  Thanks for your quick response.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question