Citrix Spooler Error
Posted on 2009-07-02
We have a Citrix printer problem where a user is using an app, and printing to a PDF Creator named Primo PDF, during the day all she sees are her local printers including Primo PDF and she works fine, she does a report at about 11AM and everything is fine. Between 13:30 and 14:00 everyday, she seems to loose all her local printers. We then restart the print service, which inturn restarts the citrix print service (dependancy). Now she see's all the networked printers including Primo PDF used in a session (presumably her session). She can print directly to this printer sucessfully but I dont want her to see any of the neworked printers.
I recive the folowing event Errors:
Does anybody have any idea why the citrix application might loose its local printers, and why it might happen at a certain time? The server reboots itself every morning at 03:30Am.
I have thought about setting up a schedule to erase all the files in the spooler folder, and reset both the windows and citrix services, but i think that would not only mask the issue but also once the services reboot the user see's all the networked printers and not her own local ones