Can't delete old calender item in outlook

Hi there

I have a user that has a reocurring meeting setup by a user that left the company.

I have full access on the mailstore and can't delete the old item I get 'can't open this item'.

Any ideas on how I can get rid of this ?

Thanks

Arm
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ArmstrongIntAsked:
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aslamsurveConnect With a Mentor Team LeadCommented:
If you log-in through OWA for the user can you delete old calendar item? let me know if it still re-appears
Is the outlook client configured for the user in exchange-cache or online mode?
Follow these steps.......
1.Download the MFCMAPI tool on the m/c of the user's workstation  
2. Extract the MFCMAPI on the desktop of the m/c facing issue
3.Double click the MFCmapi.exe utility, click OK.
4.Select the Session à "Logon and Display stores".
5.Select the mailbox profile and click OK.
6. Double click the Mailbox - <username> from the list.
7. Expanded the Root Container and then expand Top of Information Store.
8. Right Click the Calendar Folder and selected the Open Contents Table.
9. Find the orphaned calendar item.
10. Right clicked the item and selected Permanent Delete passing DELETE_HARD_DELETE
(Unrecoverable) Then Click OK.
Close MFCMapi  tool and check from Outlook to verify that the orphaned calendar item had been deleted.







MFCMApi.zip
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marcustechCommented:
does the user still have his mail box setup?
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ArmstrongIntAuthor Commented:
Yes I have re enabled her account and I log in as her I still can edit or delete this item.
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marcustechCommented:
Ok I can probably fix this. Is this microsoft exchange?

What OS are you running? SBS or Server 2003?
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ArmstrongIntAuthor Commented:
Yes its Exchange 2003 SP2 running on WIndows 2003 SP2.

Thanks

Arm
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marcustechCommented:
Is the event in the global calendar or the users calendar?
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ArmstrongIntAuthor Commented:
Its in one users calendar, thanks
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marcustechCommented:
Open microsoft web access (company website's remote email). Locate the event, highlight, open the series, minimise the opened window, hold shift key, press delete cross along the top of the calendar.
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ArmstrongIntAuthor Commented:
Nice one, cheers
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