Solved

OFFICE 2007 SP2 will not install on XP SP3 pc

Posted on 2009-07-02
8
1,333 Views
Last Modified: 2013-11-05
Trying to install SP2 and I get this message almost immediately after the license agreement:  "The detection falied, this can be due to a corrupted installation database."   I have run a repair of office and attempted to uninstall office.  The uninstall gives an error, the repair and diagnoses ended with this:

"The Update Diagnostic was unable to run because it requires
a file that you have chosen not to download."

I made a change to the Trust Settings to allow that file to be downloaded. MS says to then wait A WEEK for the file to be downloaded.  I made this change but don't have a week to wait.   I have successfully run the download of this file on another pc, so I know that the download is good.  

There is an update from MS which says that it will correct the error that you get when trying to install SP2 on a pc.  The fix will not install either.

I have also found a technote which states not to use Windows Installer to remove Office 2007.  It then outlines how to manually uninstall Office.  I've been down this road before - it is easier to setup a clean pc than go through this.  Here's the technote if you wish to reference it:

http://support.microsoft.com/kb/928218/

So at this point, I can neither uninstall Office 2007 nor update it.   I see that someone had this same issue on a Windows 2003 Terminal Server, but this is just an XP machine, in fact, it's two different XP machines at this point.   All help is appreciated!

Lisa
0
Comment
Question by:MJNotesUser
  • 4
  • 4
8 Comments
 
LVL 2

Expert Comment

by:slatronica
ID: 24763196
Make sure the office source engine service is running?
0
 

Author Comment

by:MJNotesUser
ID: 24763307
It was not, but I started it and tried the install again.  I agree to the license and then get, "The detection failed, this can be due to a corrupted installation database".
0
 
LVL 2

Expert Comment

by:slatronica
ID: 24763745
That service is key to running updates, try setting it to automatic start and rebooting, give it another shot?
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Expert Comment

by:slatronica
ID: 24763750
ALso try rolling back to sp1, then installing sp2
0
 

Author Comment

by:MJNotesUser
ID: 24763994
Started service to auto, rebooted, same result.  How would I roll it back to SP1 if I'm still sitting at SP1?
0
 
LVL 2

Accepted Solution

by:
slatronica earned 500 total points
ID: 24764205
You can reinstall SP1 no?
0
 

Author Comment

by:MJNotesUser
ID: 24764380
No, cannot, same error.  I've read where the installation database becomes corrupt, so I'm thinking that I just need to setup another pc for this person unless you have other ideas.  Just wish I knew what might corrupt this as it is now showing up on two laptops, same configuration.  Ghosted pc's....will install on others, so not everyone having this issue....
0
 

Author Closing Comment

by:MJNotesUser
ID: 31599178
Thanks for your help - I actually already assigned points to this and closed it, so I"m not sure why I"m having to do this again, but I do appreciate your assistance.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager is not included in Office 2013. This comes as a shock to users upgrading from earlier versions of Office, such as 2007 and 2010, where Picture Manager was included as a standard application. This article explains how…
This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question