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OFFICE 2007 SP2 will not install on XP SP3 pc

Posted on 2009-07-02
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Last Modified: 2013-11-05
Trying to install SP2 and I get this message almost immediately after the license agreement:  "The detection falied, this can be due to a corrupted installation database."   I have run a repair of office and attempted to uninstall office.  The uninstall gives an error, the repair and diagnoses ended with this:

"The Update Diagnostic was unable to run because it requires
a file that you have chosen not to download."

I made a change to the Trust Settings to allow that file to be downloaded. MS says to then wait A WEEK for the file to be downloaded.  I made this change but don't have a week to wait.   I have successfully run the download of this file on another pc, so I know that the download is good.  

There is an update from MS which says that it will correct the error that you get when trying to install SP2 on a pc.  The fix will not install either.

I have also found a technote which states not to use Windows Installer to remove Office 2007.  It then outlines how to manually uninstall Office.  I've been down this road before - it is easier to setup a clean pc than go through this.  Here's the technote if you wish to reference it:

http://support.microsoft.com/kb/928218/

So at this point, I can neither uninstall Office 2007 nor update it.   I see that someone had this same issue on a Windows 2003 Terminal Server, but this is just an XP machine, in fact, it's two different XP machines at this point.   All help is appreciated!

Lisa
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Question by:MJNotesUser
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8 Comments
 
LVL 2

Expert Comment

by:slatronica
ID: 24763196
Make sure the office source engine service is running?
0
 

Author Comment

by:MJNotesUser
ID: 24763307
It was not, but I started it and tried the install again.  I agree to the license and then get, "The detection failed, this can be due to a corrupted installation database".
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LVL 2

Expert Comment

by:slatronica
ID: 24763745
That service is key to running updates, try setting it to automatic start and rebooting, give it another shot?
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LVL 2

Expert Comment

by:slatronica
ID: 24763750
ALso try rolling back to sp1, then installing sp2
0
 

Author Comment

by:MJNotesUser
ID: 24763994
Started service to auto, rebooted, same result.  How would I roll it back to SP1 if I'm still sitting at SP1?
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LVL 2

Accepted Solution

by:
slatronica earned 2000 total points
ID: 24764205
You can reinstall SP1 no?
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Author Comment

by:MJNotesUser
ID: 24764380
No, cannot, same error.  I've read where the installation database becomes corrupt, so I'm thinking that I just need to setup another pc for this person unless you have other ideas.  Just wish I knew what might corrupt this as it is now showing up on two laptops, same configuration.  Ghosted pc's....will install on others, so not everyone having this issue....
0
 

Author Closing Comment

by:MJNotesUser
ID: 31599178
Thanks for your help - I actually already assigned points to this and closed it, so I"m not sure why I"m having to do this again, but I do appreciate your assistance.
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