Solved

System Error

Posted on 2009-07-02
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Last Modified: 2012-05-07
Getting blue screen.
Error code 100000ce, parameter1 b84be9a2, parameter2 00000008, parameter3 b84be9a2, parameter4 00000000

I was told that it is usually video, network drivers.  I am new to this much in depth troubleshooting.  I have no idea where to start.
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Question by:somoteitbe
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Expert Comment

by:Glen Knight
ID: 24763396
The first thing would be to try a safe mode startup?
Can you press F8 during startup and boot into safe mode?

Does the blue screen happen as soon as you turn the computer on or when you have a desktop and you are running a certain application?
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Expert Comment

by:marcustech
ID: 24763408
Is this on start up?
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by:somoteitbe
ID: 24763441
Not on startup. The user can be working for hours before the error.  He has a dell e6400 laptop.
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Expert Comment

by:Glen Knight
ID: 24763446
run sfc /scannow to check for any corrupt or missing system files
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Expert Comment

by:marcustech
ID: 24763498
More than likely an overheating problem, try opening the case, and try using a room fan for extra cooling, if the problem goes away, then you'll probably require a new heatsink and fan for the CPU.

Alternatively it could be memory problems.
Try the following: http://oca.microsoft.com/en/windiag.asp
this will establish is there are any issues with your system memory
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by:rindi
ID: 24763500
Zip your last 3 *.dmp files and upload them using the Link below:

http://www.ee-stuff.com/
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by:somoteitbe
ID: 24763713
I am not able to upload *.dmp files I am running the sfc /scannow at the moment
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Expert Comment

by:rindi
ID: 24763743
You'd have to zip them and then use the Link I posted above to upload them.
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by:somoteitbe
ID: 24763800
File has been successfully uploaded.
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by:somoteitbe
ID: 24763884
the sfc /scannow finished with no reports.
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Expert Comment

by:Dybw
ID: 24763943
There are a couple more things you can try. First, run a memory test. If the laptop is overheating it may have caused damage to ram. Next, I would definetly run a Windows Repair. Sometimes drivers and dll's can become corrupt causing this sort of problems.
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by:marcustech
ID: 24764081
follow my above advice please
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by:rindi
ID: 24764154
The driver "parport.sys" seems to be bad. Actually sfc /scannow should have replaced it as this is a built in driver of windows for the PC's parallel port.

If your system is still crashing, you can try to replace the file from another PC, or turn off the parallel port within the BIOS if possible (most of today's systems don't use that port anymore, and many don't even come with such a port).
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by:somoteitbe
ID: 24764449
I am going to give it a couple of days and see if the scannow fixed the problem I will put more feed back on the site on Monday. Thank you for all the help.  Oh yes, also I am a tech using the system admins account.  I was supposed to make that clear! Have a good one.
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by:somoteitbe
ID: 24786270
Ok the scannow did not work!  I am going to run the windows repair and see what that does.
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by:somoteitbe
ID: 24814070
Mike here (somoteitbe)
I apologize to the experts who helped here that the question was apparently abandoned.  One of my techs used this account and didn't follow up.  I don't know wat the solution was, but I'll get it and post back to see if one of the recommendations here fixed the issue.
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Accepted Solution

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somoteitbe earned 0 total points
ID: 24814301
I spoke with the tech and she was unable to resolve the issue.  She ended up reimaging the machine.  Thank you all who helped here and offered advice.
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