Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Delay showing contents of email in Exchange 2000 using office 2000

Posted on 2009-07-02
2
Medium Priority
?
287 Views
Last Modified: 2012-06-21
Hi,

I have a couple of users out of about 50 who, when clicking on an email, experience a delay to show the emails contents. He will click on the email in the viewing pane and the egg timer will appear and maybe 20 seconds later the contents will appear. He is one of only 2 or 3 people who experience this issue. Additionally this doesn't happen each time he wants to read an email, only some of the time.

We have changed NIC's, patch cords, switch ports and wall socket (so the building wiring) with no change. I set up a wireshark packet capture and I see lots of packets with the following messages:

Protocol              Info
----------             -------
DCERPC             (TCP Out-of-order) Response: call ID 88675 ctx_id: 0
DCERPC             (TCP DUP ACK 40519#1) mpshrsv > 36135 (ACK)SEq=9937 Ack=4537 Win=65087 Len=0

These messages are repeated over and over, mainly between this host and the Exchange server.

I would love to hear if anyone has any ideas what might be causing this

Thanks

Ally
0
Comment
Question by:ally0000
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 15

Accepted Solution

by:
tntmax earned 1500 total points
ID: 24789233
Does the problem persist if you upgrade to Outlook 2003 or 2007 and enable Cached mode?
0
 

Author Comment

by:ally0000
ID: 24824236
Sorry but I haven't upgraded, not sure if we have the licenses to be honest....any other ideas?
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
how to add IIS SMTP to handle application/Scanner relays into office 365.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question