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POS Printer Issues

30+ hours into POS upgrade, hardware and software. Last thing not working is my kitchen printer Epson TM-U230. Connected to parallel port and shared on the network. Here is the thing, it was working yesterday, via the server and our one station PERFECTLY. Then (as I was about to go home, of course!) it started printing "jibberish" and returned to the status "User Intervention Required" in the printers folder. I am lost and confused and loosing sleep! I have no more ideas so I am begging for your knowledge and help! BTW 3 other printers are attached via USB, are shared and working perfectly. All the printers are Epson models, kitchen is a different model than the receipt printers, however. Thank you in advance! :)

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Nat Wallis

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HDineley

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I have not tested it on it's own because of the issues I have had with the installation of the printers in general. It would make me very, very nervous to disconnect my other printers! I even called Epson on the phone twice for an hour and was hung up on once and put on perpetual hold the second time! NIGHTMARE! I am heading back up there today, I think I may have a cable to try a direct connection first maybe without unplugging the other printers. This and all the other printers worked fine prior to installation of our NEW computer and software. Don't know why cables could have gotten damaged?? However, it seems to be the nature of anything we do up there at our bar - it's just not easy! The new computer's parallel port is not a part of the motherboard, could this be an issue? THANK YOU! Feel better already having some support.

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Nat Wallis

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HDineley

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naughtynat: Well between triple checking the the parallel card settings and plugging it in directly, the problem has been resolved. I always think of the commercial..."is it plugged in? .. plugged into what? ... the wall?!? It didn't come with a wall!" when I trouble shoot computer issues. However, this time didn't think to double check the cable. Chalk it up to a blond moment, way too much software installation, 35+ blurry-eyed hours, and possibly the wine..... and definitely a dodgy cable connection! Thank you for your help. Love this resource here. We are officially up and running at full speed ahead! Thanks a million.

HDineley

ASKER

You rock! Had a great night's sleep last night, finally! Thanks!

Nat Wallis

Thanks for the points and glad it worked :-)