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OWA 2007 Address Book Skips Pages

Posted on 2009-07-02
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Last Modified: 2012-08-14
My company recently went to Exchange 2007 from another e-mail system (GroupWise - but I'm 100% confident that is irrelevant).

We added all our users into Exchange 2007 from Active Directory, and using Outlook 2007 address book, they all show up fine.  Even using the OWA Address Book, you can search for anyone and find them.

The problem is for when our users want to PAGE through the Address Book using Next Page / Previous Page.

Here is a more detailed explanation, so you know exactly what I'm talking about:

We have about 400 e-mail addresses.  OWA Address Book allows you to see 50 at a time.  Page 1 shows A-Bs, Page 2 shows B-Cs, Page 3 shows C-Ds, but once you go to Page 4, it skips to the S-Ts.  Then page 5 (end of list) shows U-Zs.

You can hit Previous Page and go from U-Zs (Page 5), to S-Ts (Page 4), then Page 3 will show N-S, and then page 2 goes back to the B-Cs like it originally did, Page 1 A-Bs.

Knowing a small amount about programming, I've tested a few things in hopes of being able to debug it better, and my only 'educated guess' about the problem is that it might have to do with the fact that it always skips when you're getting to the 2nd to last page (or the last FULL page).  I have looked at all the resources I know of and can not find any information about this problem.

Thank you for your help.
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Question by:jdipboye
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by:Stephen Croft
ID: 24799159
You on the latest rollup?
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jdipboye earned 0 total points
ID: 24906033
Yes, we are using the latest updates for Exchange 2007.  Our temporary fix - we're using an addon from a 3rd party company (mainly for better notifications and custom dictionaries for the spell check).  It technically still isn't solved, but the addon has a better address book anyway.
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