Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1068
  • Last Modified:

Canon Printer

Hi Experts
I have a canon PC-D340 that's connected to the printer through a printer server (D-Link 10/100 Ethernet USB Print Server (DP-301U).
Since I came to this customer I find that his IT tech has made up all the connections from clients to the Printers with no problem.. however some of them has lost connections to it.
When I try to re-install or connect these printers to the any of the clients i get an error message "unable to install printer. operation could not be completed".
I tried downloading different drivers, Tried using TCP/IP and connecting directly by browsing the printer from the explorer, but nothing seems to work.

I want to know how to solve this issue.
0
Mohammed Hamada
Asked:
Mohammed Hamada
1 Solution
 
rindiCommented:
I'm not sure if you have done that already from your statement "Tried using TCP/IP and connecting directly by browsing the printer from the explorer", but many printers that aren't actually built for networking (have no own built-in NIC) must have their drivers installed first using the standard procedure for installing of that printer, without any LAN involved.

So check the printer's manual on how it is normally installed. Then make sure any previous driver has been completely removed from the PC (some manufacturers of printers also have a utility that helps to completely remove the driver from the registry etc., so check with canon for that). Then, when that is done and the PC rebooted, normally you first have to install the driver software (via CD or driver software download). Then somewhere through the, installer will ask you to attach the printer to the system via it's USB cable. Do that.

Once the printer has been installed and is working, physically connected to the PC, you should be able to change the settings for their ports so they will print to the tcp/ip address and port instead of the USB port.
0
 
Mohammed HamadaSenior IT ConsultantAuthor Commented:
Hello Rindi...
It turns out that this is a virus problem which has corrupted windows system files.. everytime the computer restarts a msg comes up " generic host error ".
the only PC i was not able to install this printer on is the only one infected.. seems to me like a worm but I was not able to remove it using any methods available on my mind so I ended up formating this PC.

Thanks so much for your kind help
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now