Solved

Canon Printer

Posted on 2009-07-02
2
1,001 Views
Last Modified: 2012-05-07
Hi Experts
I have a canon PC-D340 that's connected to the printer through a printer server (D-Link 10/100 Ethernet USB Print Server (DP-301U).
Since I came to this customer I find that his IT tech has made up all the connections from clients to the Printers with no problem.. however some of them has lost connections to it.
When I try to re-install or connect these printers to the any of the clients i get an error message "unable to install printer. operation could not be completed".
I tried downloading different drivers, Tried using TCP/IP and connecting directly by browsing the printer from the explorer, but nothing seems to work.

I want to know how to solve this issue.
0
Comment
Question by:Mohammed Hamada
2 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 24770083
I'm not sure if you have done that already from your statement "Tried using TCP/IP and connecting directly by browsing the printer from the explorer", but many printers that aren't actually built for networking (have no own built-in NIC) must have their drivers installed first using the standard procedure for installing of that printer, without any LAN involved.

So check the printer's manual on how it is normally installed. Then make sure any previous driver has been completely removed from the PC (some manufacturers of printers also have a utility that helps to completely remove the driver from the registry etc., so check with canon for that). Then, when that is done and the PC rebooted, normally you first have to install the driver software (via CD or driver software download). Then somewhere through the, installer will ask you to attach the printer to the system via it's USB cable. Do that.

Once the printer has been installed and is working, physically connected to the PC, you should be able to change the settings for their ports so they will print to the tcp/ip address and port instead of the USB port.
0
 
LVL 23

Accepted Solution

by:
Mohammed Hamada earned 0 total points
ID: 24831704
Hello Rindi...
It turns out that this is a virus problem which has corrupted windows system files.. everytime the computer restarts a msg comes up " generic host error ".
the only PC i was not able to install this printer on is the only one infected.. seems to me like a worm but I was not able to remove it using any methods available on my mind so I ended up formating this PC.

Thanks so much for your kind help
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article you will get to know about pros and cons of storage drives HDD, SSD and SSHD.
#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now