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Email showing strange characters

Posted on 2009-07-02
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Last Modified: 2012-05-07
Strange one here.... I have a client that when sending email, a \ character appears in the body of the message when a certain keystroke is pressed.

Here is a sample: "is next Tuesday&bsol;s interdepartment " (Copied directly from body of the HTML email message). If you view the source of the email message it is "<p class=MsoNormal><span style='color:#1F497D'>Jenn.I think it is next
Tuesday&amp;bsol;s interdepartment meeting.it feels like Monday..Fran<o:p></o:p></span></p>"

It looks like the & in the &bsol; is being translatted into the HTML entity of &amp; and then being displayed as &amp;bsol; instead of &bsol;

The client is using:
Microsoft Office 2007 Professional with Service Pack 2 installed
Word is the default email editor
Windows Vista Business Edition, Service Pack 2

Any suggestions? I tried a couple different queries on Google, but to no avail.

Thanks
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Question by:AdamMcQu
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5 Comments
 
LVL 28

Expert Comment

by:peakpeak
ID: 24802995
THere's no default email editor in Outlook 2007 (it was Word in 2003). It looks like the message is a word document converted to HTML. Are you by any chance using Lotus Notes to read that email?
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Author Comment

by:AdamMcQu
ID: 24805215
The email was created in Microsoft Outlook 2007. The email was read in Microsoft Outlook 2007.
Lotus Notes was not used to view or create the email message.
Good thought tho...
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LVL 28

Expert Comment

by:peakpeak
ID: 24805342
a) Do you see this formatting from others as well?
b) Does anyone else see this formatting when receiving an email from this client?

If a is true then you might try to do as described below:
If b is true then you might ask your client to do as described below:

First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here (XP):
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
(Vista: C:\Users\{username}\AppData\Roaming\Microsoft\Outlook)
If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm
After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.
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Accepted Solution

by:
AdamMcQu earned 0 total points
ID: 24814957
Only this client is having this issue. All recipients see the strange &bsol; characters.
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Expert Comment

by:Franz_Brincat
ID: 32354357
I have encountered the same issue with Outlook 2003 and I solved it by composing messages in rich text message format instead of HTML

Outlook 2003 --> Tools --> Options --> Mail Format
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