Does error 550-'sorry, no mailbox here by that name' have anything to do with DNS propagation?
Posted on 2009-07-02
Here's the situation: The company I started working for has been hosting their website diamond1.com with Yahoo! who is also their registrar. I needed MSSQL and ASP.NET 2.0 capabilities so I opened a new hosting acount with ixwebhosting.com, designed a new website then on 6/27/09 switched the Name Servers to point to ixwebhosting.com using the Yahoo! Domain Control Panel. Within an hour, the new web site was visible (resolving to the new IP). I set all Outllook settings to send/receive using the mail.diamond1co.com mail server, then tested sending and receiving to various email@example.com and went home for the day!
On Monday, a friend who tried to email me called and said she got the email kicked back immediately. I tested an email from live.com and got the same result:
Reporting-MTA: dns; ironport2.opentransfer.com
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [22.214.171.124]
Diagnostic-Code: smtp; 5.1.0 - Unknown address error 550-'sorry, no mailbox here by that name (#5.1.1)' (delivery attempts: 0)
I had a panic attack and assumed I did something wrong, and changed the MX record at Yahoo (which was totally wrong) ixwebhosting is taking care of the Name Servers, but it changed the date I updated the name servers to 30-Jun-09. Now everyone is telling me to wait patiently until Friday.
I have contacted Yahoo! support to see if there was anything I could have missed, they tell me they can't help me because I changed the name servers to an outside company (ixwebhosting.com)
Ixwebhosting.com tells me to be patient, the DNS propagation is still taking place. This is where my gut is telling me there is something else wrong due to the error message (above). It seems like it's finding the mail server, but the mail server can't find the mailbox.
My boss gave me until Monday to get SOMETHING working. What would you do? Switch back to the Yahoo! hosting? Wait til Friday? Then what? Any help would be greatly appreciated.