Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


Adobe problem in Citrix

Posted on 2009-07-02
Medium Priority
Last Modified: 2012-05-07
I am running Citrix Presentation Server 4.5. Users get a Citrix desktop when they log in, but some are experiencing problems with Adobe.

When they attempt to print to a mapped client printer, Adobe hangs, and eventually crashes. We have tried to upgrade the print drivers, and all users are using the latest Citrix client. The remote clients are on a high speed link (3mbs).

This doesn't happen from every machine.

Has anyone experiened a problem like this?
Question by:AsenathWaite
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
LVL 20

Expert Comment

by:Rick Fee
ID: 24766899
Are there different versions of Acrobat...what is the version on the Citrix server?    Is the Citrix server Acrobat version updated to the latest patches from adobe?

Expert Comment

ID: 24766972
This goes hand in hand with the question(s) above from EndureKona, it's most likely a version issue.

Had the same problem a while back when users were running different versions of Acrobat.  Versions 8 and 9 were running on the machines and the users who had 9 were fine, the users running version 8 were hanging up.  Get all your users on the same version of Acrobat if they are not already.

Author Comment

ID: 24767022
Both the client and the server are running the latest version of adobe (7.1)
LVL 20

Expert Comment

by:Rick Fee
ID: 24767102
I ran into this about a year and a half ago that Acrobat 7.1 has issues on a Citrix server.    The client had to upgrade to 8.0   Let me find that article.
LVL 20

Accepted Solution

Rick Fee earned 375 total points
ID: 24767140
Well I was wrong on my notes...found them:

Printing in color that only prints in black and white to the client in  PDF with Citrix is a known issue with Postscript print drivers.      The Citrix server has both Acrobat 7.0 Standard and Acrobat 8.1 Reader install.      This has been resolved in Acrobat 8.1: http://support.citrix.com/article/CTX113551 
How to fix:    
Under Registered File Extension scroll to PDF and click the Change button and select the Adobe Acrobat 8.1  
Right click on the PDF and select Open With&   and select Acrobat 8.1  (the first fix is permanent)  

So are you attempting to print in color?

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After several days of searching and hunting for limited documentation, I wanted to share this guide to hopefully save someone the hassle of trying to figure this out on their own. I have tested this on Xendesktop 7.1 and PS 4.5 running simultaneous…
What if you have to shut down the entire Citrix infrastructure for hardware maintenance, software upgrades or "the unknown"? I developed this plan for "the unknown" and hope that it helps you as well. This article explains how to properly shut down …
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question