Adobe problem in Citrix

Posted on 2009-07-02
Medium Priority
Last Modified: 2012-05-07
I am running Citrix Presentation Server 4.5. Users get a Citrix desktop when they log in, but some are experiencing problems with Adobe.

When they attempt to print to a mapped client printer, Adobe hangs, and eventually crashes. We have tried to upgrade the print drivers, and all users are using the latest Citrix client. The remote clients are on a high speed link (3mbs).

This doesn't happen from every machine.

Has anyone experiened a problem like this?
Question by:AsenathWaite
  • 3
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Expert Comment

by:Rick Fee
ID: 24766899
Are there different versions of Acrobat...what is the version on the Citrix server?    Is the Citrix server Acrobat version updated to the latest patches from adobe?

Expert Comment

ID: 24766972
This goes hand in hand with the question(s) above from EndureKona, it's most likely a version issue.

Had the same problem a while back when users were running different versions of Acrobat.  Versions 8 and 9 were running on the machines and the users who had 9 were fine, the users running version 8 were hanging up.  Get all your users on the same version of Acrobat if they are not already.

Author Comment

ID: 24767022
Both the client and the server are running the latest version of adobe (7.1)
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Expert Comment

by:Rick Fee
ID: 24767102
I ran into this about a year and a half ago that Acrobat 7.1 has issues on a Citrix server.    The client had to upgrade to 8.0   Let me find that article.
LVL 20

Accepted Solution

Rick Fee earned 375 total points
ID: 24767140
Well I was wrong on my notes...found them:

Printing in color that only prints in black and white to the client in  PDF with Citrix is a known issue with Postscript print drivers.      The Citrix server has both Acrobat 7.0 Standard and Acrobat 8.1 Reader install.      This has been resolved in Acrobat 8.1: http://support.citrix.com/article/CTX113551 
How to fix:    
Under Registered File Extension scroll to PDF and click the Change button and select the Adobe Acrobat 8.1  
Right click on the PDF and select Open With&   and select Acrobat 8.1  (the first fix is permanent)  

So are you attempting to print in color?

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