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Adobe problem in Citrix

AsenathWaite
AsenathWaite asked
on
Medium Priority
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Last Modified: 2012-05-07
I am running Citrix Presentation Server 4.5. Users get a Citrix desktop when they log in, but some are experiencing problems with Adobe.

When they attempt to print to a mapped client printer, Adobe hangs, and eventually crashes. We have tried to upgrade the print drivers, and all users are using the latest Citrix client. The remote clients are on a high speed link (3mbs).

This doesn't happen from every machine.

Has anyone experiened a problem like this?
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Rick FeeMessaging Engineer - Disaster Recovery Engineer
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Commented:
Are there different versions of Acrobat...what is the version on the Citrix server?    Is the Citrix server Acrobat version updated to the latest patches from adobe?
This goes hand in hand with the question(s) above from EndureKona, it's most likely a version issue.

Had the same problem a while back when users were running different versions of Acrobat.  Versions 8 and 9 were running on the machines and the users who had 9 were fine, the users running version 8 were hanging up.  Get all your users on the same version of Acrobat if they are not already.

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Commented:
Both the client and the server are running the latest version of adobe (7.1)
Rick FeeMessaging Engineer - Disaster Recovery Engineer
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Commented:
I ran into this about a year and a half ago that Acrobat 7.1 has issues on a Citrix server.    The client had to upgrade to 8.0   Let me find that article.
Messaging Engineer - Disaster Recovery Engineer
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Commented:
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