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Word Crashing With Mystery Addin and 1033 Error

Posted on 2009-07-02
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Last Modified: 2012-05-07
I have a user running Vista Business on a Windows Server 2008 domain. They are having issues with Word 2003. Word crashes when working in mail merges that are hooked into an access database query or attaching files to emails (word is the default email editor). It produces a 1033 error with the faulting maodule being SROAddin.dll...I have not been able to find any information on SROAddin, and have gone through the normal measures of uninstalling addins and com addins and even running a repair on office. We have installed the Office 2007 compatability pack but I havent been able to find any correlation between the two. The user is a Admin of the local machine and a Domain User.

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      WINWORD.EXE
  Application Version:      11.0.8307.0
  Application Timestamp:      49ee835a
  Fault Module Name:      SROAddin.dll
  Fault Module Version:      4.5.1.1806
  Fault Module Timestamp:      49af749f
  Exception Code:      c0000005
  Exception Offset:      00050ac2
  OS Version:      6.0.6001.2.1.0.256.6
  Locale ID:      1033

Additional information about the problem:
  LCID:      1033
  Brand:      Office11Crash
  skulcid:      1033
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Question by:slipservice
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5 Comments
 
LVL 8

Expert Comment

by:wfcraven12
ID: 24765876
are you using AVG as your anti-virus?
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Author Comment

by:slipservice
ID: 24765946
Yes I am
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Accepted Solution

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wfcraven12 earned 2000 total points
ID: 24765992
i think that may be the avg addin to scan for macros.  i would first locate the directory the SROAdmin.dll file is in.  check the properties of the file & see if it's from Grisoft.  if it is, then you'll know that you may need to change AVG's settings to not scan for macros.  if it's not signed by grisoft, then it very well may be a macro virus.  if that's the case, i'd download malwarebytes' anti-malware, update it, take your computer off the network & run a deep scan.  MAM is a pretty solid utility app.
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LVL 1

Author Comment

by:slipservice
ID: 24768548
I found the file and checked the properties and it wasnt AVG, but I did reconize the compay as one of the online workspace builders we use. I spoke to thier tech support and they have released an updated version of the software for Vista. Uninstalled and problem solved.
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LVL 1

Author Closing Comment

by:slipservice
ID: 31599301
The company in question was Intralinks, their products run as a 3rd party plugin to office and dont show up in any of the usual addin locations.
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