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Word '07, item not collected, format not supported

Posted on 2009-07-02
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Last Modified: 2015-01-05
I have a user who recently upgraded to Office '07
Since then, when she tries to cut or copy in Word, she gets the message "item not collected, format not supported"

This is simple text, one or two characters even. The clipboard features work in other '07 apps, including Outlook composing emails (which uses Word '07)

I am confused.
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Question by:jgatchell
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LVL 15

Expert Comment

by:MYCU
ID: 24767230
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Author Comment

by:jgatchell
ID: 24787205
I'm sorry, but that doesn't seem to address the issue.
It's for a different problem, and seems to refer to Word '03
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LVL 15

Expert Comment

by:MYCU
ID: 24787346
If you go into Word help and type in "Item not collected" it will come up with a help file that talks about the clipboard. How many items does she currently have on her clipboard?
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jgatchell earned 0 total points
ID: 24789085
none. It will not add anything to the word clipboard.
It works in Excel, powerpoint, and even Outlook

but it will not add anything to the clipboard in word
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LVL 15

Expert Comment

by:MYCU
ID: 24789346
If you open Word in safe mode and try again, do you still get the error?
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