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Blackberry duplicate contacts but not in Outlook

Posted on 2009-07-02
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Last Modified: 2012-05-07
I have modified a few contacts in Outlook to update contact info, and now on my blackberry I have duplicate contacts of the person I modified. One of the contacts has the old information.
What could be causing the contact to not over write the existing one?
This is Outlook 2007 with BES 4.1.4.15
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Question by:calitech
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Expert Comment

by:-jonny-
ID: 24771167
If you go to Contacts - Options, do you see more than one address book or "contact list" listed there?
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by:calitech
ID: 24773292
no
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by:Iain MacMillan
ID: 24786519
did you create any new entries in Outlook instead of editing existing ones.  I have seen this when users have downloaded from their SIM card, and the sim card held a separate entry for Home number, Mobile number and Fax number of a person.  You had to use Outlook to amalgamate them all into one contact file.

suggest you disable the wireless synch for contacts on the handset, and then dock with the PC, and run Synch from Desktop Manager to clear out the dud contacts and replace only with the ones on your Outlook profile.
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Author Comment

by:calitech
ID: 24862482
Sorry, I don't want to use the desktop software. I checked the SIM card and there is no contacts on the card.
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by:Iain MacMillan
ID: 24923414
the desktop software is needed resolve the issue, otherwise you need to look at your contacts on Outlook, and make sure they are up to date - then assuming you have MAILBOX set to win, you can delete your contacts on the handset, and then re-synch from Outlook, to correct the errors (be careful, as if you don't have MAILBOX set as the master, then deleting them on the handset, may also delete them on the mailbox.  Turn wirless synch back on when done, so future updates/changes can be synch'ed.

You should take a backup of yoru contacts and store in a sub-folder of Contacts, the blackberry system only reads from the root of the Contacts folder, and ignores sub-folders.  It only over-writes the contacts, when the name, company etc... are the exact same, if you have just a name in one contact and the same name and company in another, Outlook will normally ask you if you want to blend them or not, depending on your settings, otherwise it just adds them as another entry - hence your duplicates.
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Accepted Solution

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calitech earned 0 total points
ID: 24972464
Ok so I wiped the hand held clean, checked the addresses on the BB and nothing was there. I then activated the phone with the BES and then after the sync the duplicate contacts were still there. I then doublechecked Outlook and didn't find any of the duplicated contacts. I wiped the hand held clean again and deleted the account from the server. I re-created the account and activated the device again.
NO more duplicates.
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