[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1244
  • Last Modified:

Blackberry duplicate contacts but not in Outlook

I have modified a few contacts in Outlook to update contact info, and now on my blackberry I have duplicate contacts of the person I modified. One of the contacts has the old information.
What could be causing the contact to not over write the existing one?
This is Outlook 2007 with BES 4.1.4.15
0
calitech
Asked:
calitech
  • 3
  • 2
1 Solution
 
-jonny-Commented:
If you go to Contacts - Options, do you see more than one address book or "contact list" listed there?
0
 
calitechAuthor Commented:
no
0
 
Iain MacMillanIT ManagerCommented:
did you create any new entries in Outlook instead of editing existing ones.  I have seen this when users have downloaded from their SIM card, and the sim card held a separate entry for Home number, Mobile number and Fax number of a person.  You had to use Outlook to amalgamate them all into one contact file.

suggest you disable the wireless synch for contacts on the handset, and then dock with the PC, and run Synch from Desktop Manager to clear out the dud contacts and replace only with the ones on your Outlook profile.
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

 
calitechAuthor Commented:
Sorry, I don't want to use the desktop software. I checked the SIM card and there is no contacts on the card.
0
 
Iain MacMillanIT ManagerCommented:
the desktop software is needed resolve the issue, otherwise you need to look at your contacts on Outlook, and make sure they are up to date - then assuming you have MAILBOX set to win, you can delete your contacts on the handset, and then re-synch from Outlook, to correct the errors (be careful, as if you don't have MAILBOX set as the master, then deleting them on the handset, may also delete them on the mailbox.  Turn wirless synch back on when done, so future updates/changes can be synch'ed.

You should take a backup of yoru contacts and store in a sub-folder of Contacts, the blackberry system only reads from the root of the Contacts folder, and ignores sub-folders.  It only over-writes the contacts, when the name, company etc... are the exact same, if you have just a name in one contact and the same name and company in another, Outlook will normally ask you if you want to blend them or not, depending on your settings, otherwise it just adds them as another entry - hence your duplicates.
0
 
calitechAuthor Commented:
Ok so I wiped the hand held clean, checked the addresses on the BB and nothing was there. I then activated the phone with the BES and then after the sync the duplicate contacts were still there. I then doublechecked Outlook and didn't find any of the duplicated contacts. I wiped the hand held clean again and deleted the account from the server. I re-created the account and activated the device again.
NO more duplicates.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now