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Event Id: 1015: MsiInstaller

Posted on 2009-07-02
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Last Modified: 2013-11-22
I'm a Vista Home Prem. User 32 bit.

I keep getting this when I try to install PalmDesktopWin62 from the website. It says:

Error -1607: Unable to Install InstallShield Scripting Runtime

So i check my event log and found this every time that that error comes up so does this:
Sophos I think is getting affected by the MsiInstaller not working since it won't update and i found something releated to the .msi files.

Log Name:      Application
Source:        MsiInstaller
Date:          7/2/2009 7:28:41 PM
Event ID:      1015
Task Category: None
Level:         Warning
Keywords:      Classic
User:          \test
Computer:      
Description:
Failed to connect to server. Error: 0x80080005
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1015</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-07-02T23:28:41.000Z" />
    <EventRecordID>6066</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Fahim</Computer>
    <Security UserID="S-1-5-21-1201905754-2879597951-169029469-1018" />
  </System>
  <EventData>
    <Data>0x80080005</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
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Comment
Question by:Faiyaz82
  • 5
  • 2
7 Comments
 

Author Comment

by:Faiyaz82
Comment Utility
I've tried the microsoft page for help and it doesn't "http://support.microsoft.com/kb/910816 ". It says to update windows installer and when i try it says "this update does not apply to your system" and i'm installing Windows6.0-KB942288-v2-x86.msu.

Method 2 non of those process are running or there.
Method 3 tried it and does not work.
Method 4 tried it also and does not work.
Method 5: It cause setup.exe to stop working and has and you get this:

[07/02/09,13:35:33] Microsoft .NET Framework 3.5 'package': [2] Error: Installation failed for component Microsoft .NET Framework 3.5 'package'. MSI returned error code 1601
[07/02/09,13:35:41] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.5 'package' is not installed.
[07/02/09,21:50:17] Microsoft .NET Framework 3.5 'package': [2] Error: Installation failed for component Microsoft .NET Framework 3.5 'package'. MSI returned error code 1601
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Author Comment

by:Faiyaz82
Comment Utility
Someone suggested using this tool to fix it since it helped them. I game it a try and it work at cleaing all the .Nets.

 http://cid-27e6a35d1a492af7.skydrive...eanup_tool.zip

BUT then i got this when i tried to reinstall the new .Net Framework

[07/02/09,13:35:33] Microsoft .NET Framework 3.5 'package': [2] Error: Installation failed for component Microsoft .NET Framework 3.5 'package'. MSI returned error code 1601
[07/02/09,13:35:41] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.5 'package' is not installed.
[07/02/09,21:50:17] Microsoft .NET Framework 3.5 'package': [2] Error: Installation failed for component Microsoft .NET Framework 3.5 'package'. MSI returned error code 1601
[07/02/09,21:50:56] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.0SP1 (CBS) was not attempted to be installed.
[07/02/09,21:50:56] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.5 'package' is not installed.
[07/03/09,00:49:10] Microsoft .NET Framework 3.5 'package': [2] Error: Installation failed for component Microsoft .NET Framework 3.5 'package'. MSI returned error code 1601
[07/03/09,00:49:23] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.5 'package' is not installed.
[07/03/09,01:01:00] Microsoft .NET Framework 3.5 'package': [2] Error: Installation failed for component Microsoft .NET Framework 3.5 'package'. MSI returned error code 1601
[07/03/09,01:01:13] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.5 'package' is not installed.
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Author Comment

by:Faiyaz82
Comment Utility
I tried something and unistalled an update. That same update I can't reinstall because of this problem.
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Assisted Solution

by:warturtle
warturtle earned 100 total points
Comment Utility
Hello,

Try to install the Windows Installer 3.1 from the below link (it is needed to install .NET 3.5):

http://support.microsoft.com/kb/893803

and then, restart your computer once and try to install the .NET framework 3.5 from here:

http://www.microsoft.com/downloads/details.aspx?FamilyId=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en

Hope it helps
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Author Comment

by:Faiyaz82
Comment Utility
I get a setup error for Windows Installer 3.1 sayind "Not enough storage is avialable to process this command." I have about 100 gb left on my hard so I don't think this is right.
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Expert Comment

by:warturtle
Comment Utility
I see, how much RAM do you have on your computer? Do you have 2 antivirus application running on your PC?? or 2 antispyware applications? I don't think that this error is referring to hard-disk storage, it might be referring to RAM (active memory).

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Accepted Solution

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Faiyaz82 earned 0 total points
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I have 2 gb of ram with a windows boost running on  a usb drive and only Sophos antiviruse running. And I may have solved this, I just restored my computer to 6/17/09 using a restore point. So far all problems with Sophos not updating and the error haven ot shown up.
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- Cut down on emails

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