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How do I boot into Crisis recovery mode with a gateway laptop.

Posted on 2009-07-02
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Last Modified: 2013-11-17
I have a gateway cx210x i purchased in 2006. When I boot I receive an error that reads "No TPM or TPM has problem". I've created a Phoenix recovery disk though I seem to be having problems using it. I'm told that to boot into crisis recovery mode one needs to unplug the laptop, hold down fn+b or win+b, plug in the power cord and press the power button. This is not working for me. Any insight on how to properly enter crisis recovery mode would be much appreciated.
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Question by:jwanga
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7 Comments
 
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Expert Comment

by:nobus
ID: 24770491
that model is unknown at gateway - is it correct ?verify here :
http://support.gateway.com/support/supinfo/index.asp?cmpid=topnav
also, what do you mean with Crisis recovery mode?  to set the laptop back at factory settings ?
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Expert Comment

by:matholland
ID: 24770642
do you have a recovery disk?
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Author Comment

by:jwanga
ID: 24772086
Yes, I do have a crisis recovery disk. I'm using a USB floppy drive.
Here is my model:
http://support.gateway.com/s/Mobile/Q106/ViperC/1008808nv.shtml 
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Author Comment

by:jwanga
ID: 24773321
Crisis recovery mode is a special low function Bios recovery mode that boots very basic components in the event of a bios failure.
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LVL 92

Expert Comment

by:nobus
ID: 24773684
ah - a bios recovery !
it looks like you have to use a jumper :  http://support.gateway.com/s/MOTHERBD/INTEL/SAC008AA/00000007.shtml

or a floppy

there's a lot of posts on it :  
 http://search.support.gateway.com/iphrase/query?command=text&attr1=&attr2=&t=0&text=bios+recovery
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Author Comment

by:jwanga
ID: 24773912
Thanks nobus, but my computer is a laptop and the instructions above appear to be for a desktop motherboard. I believe the part number of my mb is 31TA6MB0007.
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Accepted Solution

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jwanga earned 0 total points
ID: 24774097
I figured it out. On this model one must press Win+r while booting to enter crisis recovery mode. I'm not sure if it matters but the battery was removed during the process.
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