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Outlook 2007:  Cannot Rename Sub-Folders in cached mode

Posted on 2009-07-03
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Last Modified: 2012-05-07
Hi Experts,

I have an issue with renaming folders within Outlook 2007.  Outlook 2007 client installed (fully patched), Exchange 2003, using Cached Mode with an additional mailbox.

When trying to rename folders within the addtional mailbox the will rename and a couple of minutes later revert back to the original name.  This doesn't happen when not in cached mode.

Tried replicating on another machine and everything works fine.  Checked the permissions on the mailbox of the user and they have owner permissions.

Currently the user is not using cached mode but this is not ideal.

Any suggestions welcome
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Question by:itfocus
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robstacey earned 125 total points
ID: 24771321
Sounds like an issue with the ost file, it's not allowing changes to the folders that are in it.  What happens if you disable the cached mode, delete the ost file and then re-enable cached mode?
How big is the user's mailbox? If it's quite large then corruption of ost files is quite likely.
The ost file is just a copy of the server mailbox so you'll not loose any data by removing it. (just rename it or copy it away if you're too worried)
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Author Comment

by:itfocus
ID: 24771826
Hi Rob,
The user's mailbox is not big, about 300Mb.  I haven't deleted the OST file as of yet actually, but I have already re-created the user's network and Outlook profile (in another unrelated issue), so the OST file is fairly fresh, I'd say about a week old.
Let me just delete the current OST file and re-enable cached mode and get back to you.
 
Thanks,
Karl.
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