Solved

KB961143 install fails

Posted on 2009-07-03
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Last Modified: 2012-06-21
I have SBS running with all updates installed - except KB961143 which refuses to install.

Tthe KB961143.log file contains the following:
1.485: 2009/07/03 11:18:13.421 (local)
1.547: C:\WINDOWS\SoftwareDistribution\Download\323d85ff57a6f2eb856a208cd2ac95a6\update\update.exe (version 6.3.14.0)
1.563: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.578: Hotfix started with following command line: -q /Z /ParentInfo:f13bd58a4c3a0649b27df9bd26903d19
1.578: In Function GetReleaseSet, line 1193, RegQueryValueEx failed with error 0x2
1.578:  SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB961143 is not Present
1.578: Condition succeeded for section ChkInstalled.Section in Line 1 of PreRequisite
1.906: Return Value From IsSbs2003 = 1
1.906: IsSbs2003 returned value( 0x1 ) which is Equal To 0x1
1.906: Condition succeeded for section ChkSBS.Section in Line 2 of PreRequisite
1.906: ServicePackNumber is Present
1.906: SOFTWARE\Microsoft\SmallBusinessServer\ServicePackNumber is Equal To Specified Value
1.906: Condition succeeded for section ChkSBSSP.Section in Line 3 of PreRequisite
1.906:  SOFTWARE\Microsoft\.NETFramework\policy\v2.0 is Present
1.906: Condition succeeded for section ChkCLR20.Section in Line 4 of PreRequisite
1.906: LangID is Present
1.906: SOFTWARE\Microsoft\SmallBusinessServer\LangID is Equal To Specified Value
1.906: Condition succeeded for section ChkLang.Section in Line 5 of PreRequisite
10.110: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with error 0x2
10.110: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with error 0x2
10.110: ---- Old Information In The Registry ------
10.110: Source:C:\Config.Msi\28f2220.rbf (11.0.6361.0)
10.110: Destination:
10.110: ---- New Information In The Registry ------
10.110: Source:C:\Config.Msi\28f2220.rbf (11.0.6361.0)
10.110: Destination:
10.110: In Function GetReleaseSet, line 1193, RegQueryValueEx failed with error 0x2
10.110: SetProductTypes: InfProductBuildType=BuildType.IL
10.110: SetAltOsLoaderPath: No section uses DirId 65701; done.
10.141: DoInstallation: FetchSourceURL for c:\windows\softwaredistribution\download\323d85ff57a6f2eb856a208cd2ac95a6\update\update.inf failed
10.141: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB961143$
10.141: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
10.141: BuildCabinetManifest: update.url absent
10.156: Starting AnalyzeComponents
10.172: AnalyzePhaseZero used 0 ticks
10.172: OEM file scan used 0 ticks
10.172: AnalyzePhaseOne: used 0 ticks
10.172: AnalyzeComponents: Hotpatch analysis disabled; skipping.
10.172: AnalyzeComponents: Hotpatching is disabled.
10.266: AnalyzePhaseTwo used 94 ticks
10.266: AnalyzePhaseThree used 0 ticks
10.266: AnalyzePhaseFive used 0 ticks
10.266: AnalyzePhaseSix used 0 ticks
10.266: AnalyzeComponents used 94 ticks
10.266: Downloading 0 files
10.266: bPatchMode = FALSE
10.266: Inventory complete: ReturnStatus=0, 125 ticks
10.266: Num Ticks for invent : 125
10.266: Allocation size of drive C: is 512 bytes, free space = 8308111872 bytes
10.281: AnalyzeDiskUsage:  Skipping EstimateDiskUsageForUninstall.
10.281: Drive C: free 7923MB req: 5MB w/uninstall: NOT CALCULATED.
10.281: CabinetBuild complete
10.281: Num Ticks for Cabinet build : 15
10.281: DynamicStrings section not defined or empty.
10.281: FileInUse:: Detection disabled.
11.281: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
11.313: Num Ticks for Backup : 1032
11.735: Num Ticks for creating uninst inf : 422
11.766: Registering Uninstall Program for -> KB961143, KB961143 , 0x0
11.766: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
11.813: Copied file:  C:\WINDOWS\system32\spmsg.dll
11.875: PFE2: Not avoiding Per File Exceptions.
11.953: GetCatVersion:  Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB961143.cat with error 0x57
12.078: Copied file:  C:\WINDOWS\$NtUninstallKB961143$\spuninst\SetAuthProviders.exe
12.156: DoInstallation: Installing assemblies with source root path: c:\windows\softwaredistribution\download\323d85ff57a6f2eb856a208cd2ac95a6\
12.156: Num Ticks for Copying files : 421
12.156: Num Ticks for Reg update and deleting 0 size files : 0      
12.156: Starting process:  SetAuthProviders.exe /install
12.156: Working directory:  C:\WINDOWS\$NtUninstallKB961143$\spuninst
17.063:  Return Code = 4294967295
17.063: DoInstallation:RunInfProcesses for ProcessesToRun Failed
17.063: KB961143 Setup encountered an error:  An error in updating your system has occurred.
17.078: An error in updating your system has occurred.

Select 'OK' to undo the changes that have been made.
17.078: Starting process:  C:\WINDOWS\$NtUninstallKB961143$\spuninst\spuninst.exe /~ -q -z
18.672: Software Update Rollback has completed successfully.  The original error message was:  0x1


Does anyone know how to overcome this install error?

Thanks
0
Comment
Question by:ATOCONS
  • 12
  • 9
21 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 24772033
A previous EE quoestion suggests to ignore the patch:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/SBS_Small_Business_Server/Q_24412514.html
Are you experiencing this particular as outlined in the Fix?
http://support.microsoft.com/kb/961143
If not - then don't bother installing the patch.
0
 

Author Comment

by:ATOCONS
ID: 24776264
I get repeatedly asked for credentials and tyen get a 401.1 error.
This is from a client computer not from the server itself.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 24776308
Have you got .NET framework 2.0 installed on the server? (extract from the KB Article)
Prerequisites:
You must have .NET Framework 2.0 installed before you apply this update.
0
 

Author Comment

by:ATOCONS
ID: 24776535
I have indeed
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 24776620
Is the client using IE8 to browse?
If so, please add the companyweb to the Local Intranet Site (IE, Tools, Internet Options, Scurity Tab, Local Intranet, Sites, Advanced - Add http://companyweb.
Does that resolve the problem?
If it does, please flag the update to be ignored from Windows Update.
0
 

Author Comment

by:ATOCONS
ID: 24803452
No it doesn't fix it.
I get a 401.1 from the browser on the server itself, 403 from the browser on another computer on the LAN
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 24803588
Have you updated to Sharepoint 3.0?
If so, can you have a run through the following article and report back (particularly the last post):
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windows.server.sbs&tid=d071db23-37bd-40ff-b0c8-c62f772ab0fe&cat=&lang=&cr=&sloc=&p=1
0
 

Author Comment

by:ATOCONS
ID: 24803638
I haven't gone to 3.
I wanted to get it working as is rather than introduce a whole new complication.
However if it will be easier to fix by upgrading to 3 first, then I'm OK to do that...?
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 24803747
Not suggesting that you upgrade - just enquiring if you have already.
Everything points to having moved Sharepoint's location.  Do you recall having moved it? (Not sure how or why).
0
 

Author Comment

by:ATOCONS
ID: 24803957
If you mean the home directory - the companyweb home directory is moved yes. It's on the bigger D: drive as I was running out of space on the system partition.
I thought it had been working since then and I copied the permissions etc.

I can run through all the permissions against the old directory (that's still there) - or is it some other aspect of moving it that you're thinking of?
0
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LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 24804011
I think the move has upset the default location and somewhere in the system it is looking for a file that has been moved.  Are you able to move it back then try the update again?
0
 

Author Comment

by:ATOCONS
ID: 24804102
I'll give it a go
0
 

Author Comment

by:ATOCONS
ID: 24804286
Still get a 403
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 24804295
Have you moved it back and installed KB961143 successfully?
0
 

Author Comment

by:ATOCONS
ID: 24804720
I have - and now instead of a 401.1 I'm getting 403
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 500 total points
ID: 24804776
Okay - so the patch has been applied.
Separate problem now.
I think the best course of action now is to remove and reinstall the companyweb site by following the attached document which should resolve this issue:
http://support.microsoft.com/kb/829114
0
 

Author Comment

by:ATOCONS
ID: 24804855
That will have to wait until later this evening.
Many thanks for the help so far!
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 24804866
No problems - I am not surprised you are not rushing head-long into that one!
0
 

Author Comment

by:ATOCONS
ID: 24804895
Yes I'm going to read that one through a couple of times before I start on it, and make sure I can give it due attention!
0
 

Author Comment

by:ATOCONS
ID: 24806843
Well that was interesting!
It reinstalled in D:\inetpub!
So I searched the registry, found some keys set to point there and changed them to C:\inetpub\companyweb and moved the directory from D: to C:. Also changed the home directory in the SharepointCentralAdmin site properties.
Then the machine had SP3 waiting from Windows Update so I let that install.

It works! Many many thanks sir.
I had already done the reinstall but clearly it was the reg keys that made it reinstall in the wrong place.

Thanks again for all your help
0
 

Author Closing Comment

by:ATOCONS
ID: 31599525
A couple of things there so I've split the points across them because one wouldn't have worked without the other
0

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